Senior AI Enablement Specialist

Gong is seeking a hands‑on Senior AI Enablement professional. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation. You will empower our internal teams by bridging the gap between strategic AI innovation and deep technical AI operations. Responsibilities Innovation AI Use Case Identification: Identify the internal AI use cases that drive the most value. Proof of Efficacy: Build and deploy POCs independently to demonstrate ROI before scaling. Business Partnership: Coordinate AI project execution across teams (Talent, Support, Sales, Go‑to‑Market) to ensure critical initiatives move forward. Operations (The "Guardrails") AI Stack Operations: Ensure the enterprise AI stack delivers maximum value—managing models, performance tuning, and token management. AI Process Standardization: Build consistent AI processes that enable the business to meet its objectives (e.g., prompt libraries, system approvals). Performance Monitoring: Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates. Qualifications The Persona: Think as a business strategist (high‑level objectives) and as a technical builder (familiar with IT operations or the software development life cycle). Technical depth: Practical, hands‑on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs). Scrappy Builder: Have a "hands‑on‑keyboard" mentality. Take an idea from a stakeholder and turn it into a working agentic workflow without needing external engineering resources. Business Acumen: Translate complex technical AI patterns into clear business value and ROI for stakeholders. You Are Experienced With Orchestration: Experienced with LangChain or similar agentic frameworks. AI Tooling: Prompt Flow, Vector Databases, and API integration. Data & Analytics: Build performance and cost‑tracking dashboards (SQL, Tableau, etc.). Perks & Benefits Medical, dental, and vision plans designed to fit you and your family’s needs. Wellbeing Fund—flexible wellness stipend. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work‑life blend. Paid parental leave. Company‑wide recharge days each quarter. Work‑from‑home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $121,000 - $185,000 USD . Gong is an equal‑opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Sequoia Capital Global Equities