Field Service Engineer

Job Description

Job Description

Job Title: Field Service Engineer Job Description

We are seeking an energetic, structured, and detail-oriented Field Service Engineer with a strong passion for problem-solving. The role involves driving continual customer-focused service improvements and supporting business and technology change. As a member of the Field Service Team, you will be responsible for supporting the daily usage of IT and software services, maintaining direct relationships across business and tech enterprise teams, and ensuring the stability and performance of IT and software equipment.

• Troubleshoot and resolve technical issues related to IT and software services.
• Coordinate with business and technology teams to ensure service excellence.
• Set up and configure mobile phones and other devices.
• Provide exceptional customer service and technical assistance.
• Maintain a stable, performant, and operational IT environment.

• 2 to 4 years of experience in a similar role with a focus on technical support and help desk.
• Strong troubleshooting skills in software and hardware environments.
• Experience with Windows operating systems and MS Office.
• Knowledge of network technologies such as LAN, WAN, Wifi, DNS, and DHCP.
• Familiarity with iOS and Android operating systems.
• Solution-oriented approach and team player mentality.
• High operational readiness and proactive problem-solving skills.

• Comptia A+ certification.
• ITIL certification.
• Good understanding of software installation and removal.

This position is onsite in Decatur/Trinity with working hours from 8-5 or 7-4. The role involves working in a dynamic environment that requires professionalism and the ability to provide excellent technical assistance and customer service.

This is a Contract position based out of Decatur, AL.

The pay range for this position is $31.25 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Decatur,AL.

This position is anticipated to close on Aug 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.