Lead Museum Agent
The Midtown Group
Job Description
Job Description
Lead Visitor Services Representative
Smithsonian Institution | New York City
One-Year Full-Time Contract | Onsite
Amazing opportunity to work with the Smithsonian Institution at a beautiful museum in New York City. The Lead Visitor Services Representative is a senior-level role responsible for supporting daily visitor services operations, staff and volunteer coordination, group experiences, and special programs.
Responsibilities
- Oversee and support Visitor Services Representatives and museum volunteers.
- Create, coordinate, and communicate daily floor volunteer schedules and operational assignments.
- Assist with staff training, mentoring, and scheduling.
- Conduct VIP, specialty, building, and other group tours as assigned.
- Serve as a liaison for Group Reservations and assist with group visits and special audiences.
- Support Volunteer Program administration, including records and program attendance.
- Monitor and evaluate visitor services programs and daily operations.
- Assist with short-term projects and programs serving special audiences.
- Provide a welcoming, professional experience for museum visitors.
Qualifications & Requirements
- Previous experience in visitor services, museums, hospitality, education, or a related field.
- Lead, supervisory, training, or group-tour experience preferred.
- Strong communication, organization, and customer service skills.
- Ability to work independently and collaboratively in a busy public-facing environment.
- Must be a U.S. citizen and successfully pass a background check.
Schedule & Location
Location: 1 Bowling Green, New York, NY 10004
Schedule: Full-time, onsite, 40 hours per week (8 hours per day). Days off may vary. Some weekends, holidays, and overtime may be required.
Our client has an amazing opportunity for professional growth!
Company Description
Our client has an amazing opportunity for professional growth!
Vacancy posted 11 days ago
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