Business Analyst

Business AnalystImmediate need for a talented Business Analyst. This is a 03 months contract opportunity with long-term potential and is located in Plano, TX (Onsite).Pay Range: $35 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:Review historical and current business data.Analyze customer complaints and escalations.Identify trends, patterns, and business insights.Perform risk assessments.Flag concerns and potential issues.Conduct research on customer journeys and historical cases.Recommend process improvements.Collaborate with internal and external stakeholders.Prepare reports and communicate findings.Monitor escalation processes.Build institutional knowledge of Product Safety operations.Support future dashboard development.Key Requirements and Technology Experience:Must Have: Strong Business Analysis experience.Data analysis and trend identification.Excellent Excel skills.Process improvement.Attention to detail.Strong analytical and problem-solving abilities.Risk assessment.Stakeholder management.Strong verbal and written communication.Reporting experience.Storytelling with data.Collaboration skills.Positive attitude.Initiative and willingness to learn.Korean (Reading and Speaking preferred).Regulatory familiarity.Consumer electronics or home appliance experience.Power BI.SQL.Tableau.Microsoft Excel (Primary tool).Pivot Tables.VLOOKUP.Power Query.Power BI (Nice to Have).SQL (Nice to Have).Tableau (Nice to Have).Other Business Intelligence tools.Our client is a leading consumer electronics industry and we are currently interviewing to fill this and other similar contract positions.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.