SUBJECT MATTER EXPERT (SME) ISO
ResolveSoft Inc
Job Description
Job Description
SUBJECT MATTER EXPERT (SME) ISO
Position Purpose: Serves as an authoritative technical and strategic advisor in specialized domains critical to CA/PPT—such as Consular/Passport Adjudication Systems, Scaled Agile (SAFe) Enterprise Modernization, Lean Six Sigma Business Process Re-engineering, or Enterprise Data Analytics/Power BI.
Work Location & Remote Stance: Primarily On-site at SA-17 (Washington, DC). Hybrid/remote arrangements may be authorized by the COR for specialized technical deliverables on an ad-hoc, task-defined basis.
Core Responsibilities:
- Provide expert consultation and technical roadmapping directly to CA/PPT Directors and Division Chiefs.
- Architect business process optimization frameworks aligning with Scaled Agile and ISO quality standards.
- Design interactive Power BI executive dashboards tracking key performance indicators, backlog surges, and fraud/adjudication trends.
- Review and refine complex business requirements, translating operational needs into technical specifications for systems modernization.
- Author high-level technical white papers, root-cause analyses, and standard operating procedures (SOPs).
Qualifications:
- U.S. Citizenship (Strictly Required)
- Active SECRET Clearance
- Education: Master's Degree or bachelor's degree in engineering, Computer Science, Operations Research, Management Science, Public Policy, or domain-specific field.
- Years of Experience: 10-12+ years of specialized subject matter experience in passport/identity management operations, federal legacy modernization, enterprise quality management, or complex analytics.
- Lean Six Sigma Black Belt (LSSBB)
Required/Preferred Certifications:
- SAFe Program Consultant (SPC) / SAFe Agilist (for Agile Transformation)
- Microsoft Certified: Power BI Data Analyst Associate (for Analytics/Dashboard SME roles)
- Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP)
Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.
Company Description
Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.
Vacancy posted 12 days ago
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