Workforce Management Manager

Workforce Absence Operations ManagerBy joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002Cedar Rapids, IA : 333 1 st Street SE Ste. 200 Cedar Rapids IA 52401Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241Dublin, OH : 5500 Glendon Court Dublin OH 43016New Albany, OH : 7795 Walton Parkway New Albany, OH 43054Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063Southfield, MI : 300 Galleria Officentre Southfield MI 48034Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESOversees internal quality review process and reports monthly.Assures compliance with client internal controls, audit requirements and service agreement requirements.Establishes business plan with goals and objectives for assigned clients.Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.Establishes and maintains client contacts.ADDITIONAL FUNCTIONS AND RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).Travels as required.SUPERVISORY RESPONSIBILITIESAdministers company personnel policies in all areas and follows company staffing standards and training recommendations.Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred.ExperienceEight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.Skills & KnowledgeExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsLeadership/management/motivational skillsAnalytical and interpretive skillsStrong organizational skillsExcellent interpersonal skillsExcellent negotiation skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $71,329.00 - $85,000.00 USD Annual . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.