Reservationist / Dispatcher / Travel Counselor
Sentinel Limousine Inc Ltd
Job Description
Job Description
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Sentinel Limousine Inc Ltd is looking for a motivated and detail-oriented Reservationist / Dispatcher / Travel Counselor to join our team in Warwick, RI. This dynamic role puts you at the heart of our operations, ensuring every client enjoys a seamless, first-class transportation experience from booking to arrival. Responsibilities:
- Handle inbound reservation requests via phone, email, and online booking platforms
- Coordinate and dispatch drivers efficiently to meet scheduling demands and client expectations
- Serve as a travel counselor by advising clients on transportation options, routes, and services
- Monitor real-time flight arrivals, delays, and schedule changes to adjust dispatching accordingly
- Maintain accurate trip logs, client records, and reservation databases
- Communicate proactively with drivers and clients to ensure on-time performance
- Resolve scheduling conflicts, last-minute changes, and customer concerns with professionalism
- Prior experience in dispatching, reservations, customer service, or transportation coordination preferred
- Strong multitasking and organizational skills in a fast-paced environment
- Excellent verbal and written communication skills
- Proficiency with scheduling software, booking systems, or similar dispatch tools
- Familiarity with the Warwick, RI area and surrounding regions is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Professional, calm demeanor with a strong commitment to customer satisfaction
Sentinel Limousine Inc Ltd has been a trusted name in premium ground transportation serving the Warwick, RI area and beyond. Our clients choose us for our reliability, professionalism, and white-glove service — and our team members thrive in a supportive environment where their contributions truly make a difference every day.
Vacancy posted 3 days ago
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