ITIL Specialist 1 (Technical Operations Specialist )CategoryTechnology & DigitalJob Id2026-0026278LocationMinneapolis, MN, United StatesPosting Start Date08/25/2026Anticipated Posting End Date09/01/2026Job TypeFull time

Job Description

TravelBank is a fast-paced, innovative company where talented and passionate people come together to build exceptional products. Guided by our mission to craft best-in-class experiences through collaboration, trust, and communication, we foster a close-knit culture where individuals can grow, innovate, and make a real impact.

Responsibilities

• Support daily Technical Operations activities, ensuring reliable execution of IT service management processes, platform administration, and operational workflows.
• Administer and maintain operational tools and platforms including Jira, Confluence, GitHub, CI/CD solutions, monitoring tools, and related technologies.
• Coordinate and support incident management, production troubleshooting, root cause analysis, and service restoration activities.
• Execute approved production changes, database queries, and operational tasks in accordance with established controls and procedures.
• Manage user access requests, permissions, role assignments, and Segregation of Duties (SoD) controls to maintain compliance and security requirements.
• Develop, maintain, and improve runbooks, knowledge articles, standard operating procedures (SOPs), and operational documentation.
• Partner with Engineering, Security, Compliance, Product, and Support teams to implement operational improvements and drive service excellence.
• Support audit, governance, and compliance initiatives by collecting evidence, maintaining documentation, and ensuring adherence to established policies and controls.

Basic Qualifications

-Bachelor's degree or equivalent work experience -ITIL Service Management Foundation certification -At least 3 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library.

Preferred Skills/Experience

• Knowledge of ITIL Framework, IT Service Management (ITSM), Incident Management, Change Management, and Problem Management best practices.
• Experience with platform administration including system configuration, permissions management, integrations, and operational support.
• Hands-on experience with Jira, Confluence, GitHub, CI/CD pipelines, monitoring tools, and workflow automation platforms.
• Understanding of access management, least-privilege security principles, and Segregation of Duties (SoD) controls.
• Knowledge of Software Development Lifecycle (SDLC), Agile methodologies, and DevOps practices.
• Experience supporting production environments, troubleshooting technical issues, and coordinating operational responses.
• Familiarity with audit, compliance, governance frameworks, ISO 27001, SOC 2, and technology control processes.
• Strong organizational, communication, documentation, stakeholder management, and cross-functional collaboration skills.

Preferred Certifications

• ITIL Foundation Certification
• Atlassian Administration Certification (Jira and/or Confluence)
• AWS Cloud Practitioner or equivalent cloud certification
• Certified Scrum Master (CSM), SAFe, or other Agile certifications
• Security+, ISO 27001 Foundation, or other governance/security certifications

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law