Hospitality Shift Lead

Job Description

Job Description

The Hospitality Shift Lead is the ambassador of the guest experience — the first and last impression every guest has when they visit a goop kitchen location. This is a hands-on hourly leadership role for someone who takes pride in great hospitality, naturally steps up to support their teammates, and holds a high bar for every detail guests see, feel, and experience.

You'll guide the front-of-house team during your shift, uphold service and cleanliness standards, and work closely with management and kitchen staff to keep operations running smoothly from open to close.

Key Responsibilities:

• Welcome every guest with warmth and intention — greeting with a smile, and thanking them as they leave
• Maintain an active presence on the floor, anticipating guest needs and turning service challenges into positive moments
• Assist guests with the digital ordering experience including the app and website; support credit card purchases and activations as needed
• Be knowledgeable about the goop kitchen Loyalty program and share that knowledge with guests
• Ensure accurate order handoff to guests and delivery drivers, following Perfect Packing Procedures and verifying every order before it leaves
• Set up, maintain, and close all guest-facing areas — lobby, patio, dining room, and restrooms — to the highest standards of cleanliness and presentation
• Maintain the exterior appearance of the location including entry doors, windows, and outdoor areas throughout the shift
• Act as the go-to point of contact for the team when management is not on the floor, keeping communication clear between front-of-house and kitchen
• Support teammates in real time, helping the team stay focused, motivated, and organized during high-volume periods
• Flag any issues or concerns to management promptly

• Contribute to a workplace where teammates feel supported, respected, and proud of the work they do
• Lead by example with professionalism, positivity, and accountability
• Reflect goop kitchen's commitment to people-first culture in everything you do

• Prior restaurant or hospitality experience required; previous shift lead or supervisory experience a plus
• Passion for food, hospitality, and creating exceptional guest experiences
• Comfortable with digital ordering systems and guest-facing technology
• Strong communication skills and a natural ability to support and motivate a team
• Detail-oriented with high standards for cleanliness and presentation
• Able to stay calm, organized, and focused in a fast-paced environment
• Comfortable working evenings, weekends, and holidays as needed

The Essential Functions of the Job:

• Standing / Walking: Able to stand for extended periods
• Lifting / Carrying: Able to lift up to 25 lbs
• Repetitive motion / Manual dexterity: Continuous wiping, sweeping, packing station work, POS and guest-facing technology
• Bending / Reaching: Setting up and closing guest-facing areas, restroom upkeep, wiping tables and chairs, sweeping, restocking supplies

About goop kitchen goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order. The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.

goop kitchen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.