Head of Account Management

About Wing Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on‑demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on‑demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google’s parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you’re ready to do the greatest work of your life, come join us. About the Role Wing is looking for a Head of Account Management to join our Partnerships team. This role is based remotely in the United States . In this role, you will architect and lead our global partner success strategy and execution. This is a high‑impact leadership position responsible for the health, retention, and growth of Wing’s most critical enterprise partnerships. You will not only manage a team of high‑performing Strategic Account Managers (SAMs) but will also serve as a key operator and executive‑level point of contact for our partners. You are a visionary leader who thrives in hyper‑growth environments. You are responsible for ensuring that as Wing scales, our partners don’t just use Wing’s technology – they rely on it as a fundamental pillar of their business success. What You’ll Do Team Leadership, Strategy, and Cross Functional Alignment Build & Lead: Recruit, mentor, and manage a world‑class team of Strategic Account Managers. Set the standard for effective team culture, account excellence, professional development, and performance management. Scalable Account Excellence: Define the long‑term roadmap for the Account Management org. Develop and execute playbooks and processes that will allow Wing to maximize its value to a growing number of partners. Business Case Development: Develop and garner executive support to pursue new business opportunities in response to partners’ needs. Navigate organizational implications, including resourcing, timelines, and tradeoffs. Internal Advocacy and Execution: Act as the voice of the partner internally, while providing the cross‑functional program leadership necessary to bring new and improved offerings to market swiftly. Collaborate with Product, Engineering, Operations, and other functional leadership to ensure the Wing’s evolving service offering exceeds partner needs. Strategic Alignment: Ensure the Account Management strategy and plans align with Wing’s overall product, operational, and financial plan. Maintain high‑trust and collaborative relationships with cross‑functional leadership. High‑Stakes Partnership Management Executive Stewardship: Act as the strategic partner relationship owner, leading engagement with executive‑level stakeholders in the retail, technology, restaurant, and healthcare industries. Complex Problem Solving: Orchestrate cross‑functional efforts in response to partners’ real‑time technical and operational needs, safeguarding Wing’s reputation for reliability. Proactive Service Optimization: Drive the continuous improvement of Wing’s service by partnering externally and internally to stay ahead of partner needs. Proactively execute on levers to exceed critical success metrics – including those tied to service quality, end‑customer adoption and usage – leading to further account expansion. What You’ll Need 15+ years of relevant experience in Account Management and/or Business Development, specifically handling enterprise accounts within technology, retail, restaurant and/or logistics. 7+ years of direct experience managing and developing high‑performing teams in a fast‑paced environment. A proven track record leading accounts with 7‑day/week live operations and navigating the complexities of real‑world hardware/software deployments. Expertise in distilling complex technical and operational data and information into clear and actionable insights. You are a master at coordinating cohesive engagement across all partner touchpoints, ensuring that diverse work streams – from frontline operations to C‑suite engagement – align into a single, unified partnership narrative. To balance partner needs with Wing’s broader mission to ensure immediate wins drive, rather than compromise, scalable company‑wide growth. A "founder’s mindset" regarding ambiguity and swift execution. You don’t just survive in chaos; you build the systems that organize it and thrive. You get to the lowest level of detail and are quick to take action. The US base salary range for this full‑time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range: $176,000 USD – $281,000 USD Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form. #J-18808-Ljbffr