IT Technician III

Description

WORK LOCATION: San Luis Obispo, CA


FLSA STATUS: Non-Exempt


SALARY RANGE: The anticipated salary range for this role is $32.00 to $46.00 per hour. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across U.S. locations. Actual compensation may vary depending on the selected candidate's qualifications, experience, geographical location, and internal alignment.


SUMMARY


As an IT Technician you play a crucial role in providing onsite technical assistance to end-users, troubleshooting desktop-related issues, and ensuring smooth operations, in a fast-paced environment, across our organization.


RESPONSIBILITIES


The following job functions are a basic requirement but are not limited to and may be assigned other duties.

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Managing technical documentation
• Work with and coordinate IT vendors
• Additional hours may be required to support development or production goals
• Assumes all other responsibilities as assigned

REQUIRED QUALIFICATIONS


The following are non-exhaustive qualifications for the position:

• 4-6 years of experience as an IT Technician or similar role, preferably in the U.S. defense industry.
• Strong background in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365).
• Hands-on experience with PC hardware, networking technologies, and enterprise IT services (e.g., Wi-Fi, VLAN, VPN, VoIP, 802.1x).
• Proficiency with Windows configuration, Active Directory, and Group Policy.
• Demonstrated ability to work independently and collaboratively in a dynamic, rapidly changing environment.
• Strong written and verbal communication skills with proven client-facing support experience.
• Effective multitasking, prioritization, and problem ownership with a focus on results.
• Ability to obtain CompTIA Security+ certification within 6 months of hire.
• Ability to obtain and maintain a security clearance.

PREFERRED QUALIFICATIONS

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience documenting IT processes, standard operating procedures, and technical workflows.
• Familiarity with compliance requirements in defense-related IT environments (e.g., NIST 800-171, DFARS, CMMC).

REDWIRE DEFENSE TECH BENEFITS

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan

CLEARANCE REQUIREMENTS


This position may require access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person's status under the ITAR and the EAR.


WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS


The work environment may involve a standard office setting while also incorporating elements of a production area. Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions. The role may require occasional activities such as walking, climbing, stooping, crouching, and bending. Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone. Additionally, the position may necessitate travel by air or automobile. Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment. Employees may be able to lift up to 30 pounds as needed.


REDWIRE DEFENSE TECH IS AN EQUAL OPPORTUNITY EMPLOYER


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Redwire Defense Tech is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources. Continued employment remains on an "At-Will" basis.