Operations Supervisor

Operations Supervisor | Healthcare Patient Services Location: Central Florida Work Arrangement: Onsite Employment Type: Full-Time About the Opportunity We are partnering with a growing healthcare services organization that provides outsourced operational support to healthcare and life sciences companies to identify an experienced Operations Supervisor. This is a hands-on leadership opportunity for someone who enjoys managing teams, improving processes, and ensuring consistent service delivery in a fast-paced, patient-focused environment. The ideal candidate brings experience supervising teams within pharmaceutical HUB services, patient access, or manufacturer-sponsored patient support programs. Key Responsibilities Provide daily leadership and oversight for a team of health services professionals. Monitor workflow, productivity, quality, turnaround times, and overall team performance. Coach, train, and develop team members while promoting accountability and consistent performance. Oversee patient access activities involving benefit verification, prior authorizations, reimbursement support, copay assistance, and case coordination. Identify workflow challenges, resolve escalations, and implement process improvements to enhance efficiency and service quality. Partner with program leadership and cross-functional teams to address operational needs and support service delivery objectives. Ensure adherence to established procedures, documentation standards, and applicable compliance requirements. Support onboarding, training, and ongoing development of team members. Maintain a collaborative, patient-focused environment while balancing competing operational priorities. Qualifications Experience within pharmaceutical HUB services, manufacturer-sponsored patient support programs, patient access, or a closely related healthcare services environment. Previous experience supervising or leading case managers, patient services representatives, reimbursement specialists, or similar teams. Strong understanding of benefit verification, prior authorizations, copay assistance, reimbursement processes, and specialty medication access. Demonstrated ability to manage employee performance, prioritize competing demands, and resolve operational issues. Experience monitoring productivity, quality metrics, and service-level expectations. Strong communication, coaching, organizational, and problem-solving skills. Ability to work onsite and accommodate scheduling needs within an extended operating window. Ideal Candidate We're looking for a hands-on leader who understands both the people and processes behind patient support operations. Someone who can motivate a team, manage daily performance, identify problems early, and help maintain consistent service quality as the organization continues to grow. #J-18808-Ljbffr