Auto Field Appraiser- Boston, MA

Auto Field Appraiser – Boston, MA PRIMARY PURPOSE: To handle field appraisal assignments for our corporate fleets and insurance clients with an emphasis on automobiles. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Set appointments same day, inspect within 24 hours and write estimate for car side. Depending on location, write 6 to 10 estimates per day. Ensure proper vehicle tear down. Determine repair time allotments and required labor operations. Make accurate repair/replace decisions. Assess and apply pre-existing damage, complete accurate total loss evaluations. Negotiate agreed price with shop decision maker and set time-bound expected completion date per client guidelines. Review and assess the validity of all supplement requests. Proactively provide customers with information regarding vehicle cost of repair estimate and explain claims/repair process. Maintain accurate vehicle cost of repair estimate and explain claims/repair process. Negotiate advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard. Provide extraordinary customer service to all parties involved in the claims process. Other duties as assigned by management or as needed. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Perform other duties as assigned. When not in the field, assist quality assurance team and be available for desk appraisal work as well.

QUALIFICATIONS

Education & Licensing Bachelor's degree from an accredited college or university preferred (but not required). Licenses as required, as needed. Professional certifications as applicable to line-of-business preferred. If the employee is required to obtain licensing applicable to their role, they will have 60 days to complete the training and testing. Experience Four (4) years of insurance or body shop experience required. Skills & Knowledge Good technical knowledge of auto appraisals. Knowledge of client operations and labor regulations. Excellent oral and written communication. PC literate, including Microsoft Office products. Analytical and interpretive skills. Strong organizational skills. Excellent interpersonal skills. Excellent negotiation skills. Good judgment and discretion skills. Ability to manage multiple projects and set priorities. Ability to work in a team environment. Ability to meet or exceed performance competencies. CCC One experience.

WORK ENVIRONMENT

Must be able to work independently. This is a field appraisal position and you will be responsible for managing your local territory and scheduling your work day. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required locally. Auditory/Visual: Hearing, vision and talking. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Pay Transparency disclosure: As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $55,000 – $65,000 annually. A comprehensive benefits package is offered including but not limited to medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement