Member Service Supervisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Regular Full‑Time – Lakewood, Lakewood, CA, US 2 days ago – Requisition ID: 1624 Salary Range: $28.42 – $35.52 Hourly (California Pay Transparency Act) Job Overview We would like to welcome a Member Service Supervisor responsible for providing vision and leadership to branch associates by empowering them and maintaining a work environment that instills motivation, teamwork, and enterprising attitudes, to meet and exceed Member expectations. Reporting directly to the Vice President Branch Manager, you will manage, plan, coordinate, and administer the day‑to‑day operations, ensuring efficient, effective, and timely operations that enhance the Member experience. Job Requirements & Responsibilities Supervise and lead the teller team by example, performing tasks and duties in all branch service areas – assisting Members where needed to ensure service quality initiatives are met. Provide continual positive support for the Credit Union’s quality service and friendliness initiatives, including reinforcement of the importance for exceeding Member service expectations to branch staff. Assist in creating a motivational atmosphere – coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to associates to encourage team members to progressively raise their level of Member service skills and knowledge of Credit Union products and service offerings. Write and conduct employee performance evaluations and disciplinary actions, as well as preparing employee skill assessments, performing skill observations and conducting employee coaching sessions. Develop a deep understanding of the Credit Union’s products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross‑sell. Assess risks in all financial transactions, new accounts, and consumer lending activities executed by branch personnel. Education & Experience Prerequisites College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired. Minimum of five (5) years progressively responsible experience in leadership and/or supervision within a financial institution required. Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross‑selling. Good understanding of physical security, controls, standards and practices for cash/negotiable items/keys in the financial services industry. Previous experience and ability to coach and train developing team members, as well as conduct performance evaluations and disciplinary actions. Ability to work well with subordinates, co‑workers, and supervisors. Excellent communication and relationship building skills. Must be results‑oriented and able to multi‑task, as well as analytical, organized, and accurate. Excellent PC skills with competent working knowledge of Microsoft Office (Word and Excel). Experience working with Fiserv Data Safe a plus. Benefits & Total Rewards Medical, Dental, and Vision 100% employee‑only plans paid by LBS 12 Paid Holidays, 3 weeks PTO, and Sick Time Defined Benefit Pension Plan 401(k) and Roth(k) Retirement Plans Insurance: Life, AD&D, LTD Critical Illness, Accident Insurance, and Hospital Indemnity Educational Reimbursement Paid Volunteer hours Loan discounts and free branch services Discount entertainment: movie tickets, travel, car rentals, and much more Wellness Benefits start 1st of the month following 30 days of employment Screening and Background Investigation Background investigations on candidates who are extended a contingent offer and who agree and authorize us to conduct credit, criminal, Social Security, employment verifications and government regulatory compliance searches (including Terrorist Watch Lists). Candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk. Pay Range Expected salary range: $28.40 – $35.52 per hour. Actual pay will be determined based on a candidate’s specific qualifications, including knowledge, skills, education, experience, internal equity, and other job‑related factors permitted by law. Work Hours Monday – Friday: 9:15 AM – 6:15 PM Saturday: 8:30 AM – 2:30 PM – Some Saturdays may be required 40 hours weekly For additional information about our Credit Union and to apply for this opportunity, please visit our website at Equal Opportunity Employer. #J-18808-Ljbffr LBS Financial Credit Union