Project Manager - US Remote

Project Manager - US Remote

Remote

What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers spanning medical practices, hospitals, and health systems, and $100 million+ in annual revenue. PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and routing communications to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

1. In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
2. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make an impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

Position Overview:

• This is not a software development project manager; you will be the driving force behind the successful deployment of our software in ambulatory and enterprise healthcare client environments.
• The Implementation Project Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals. The Project Manager will be the primary contact with the customer during the implementation working collaboratively with the customer project manager.
• The Project Manager will be responsible for managing multiple small- and large-scale projects following the PerfectServe Project Management Methodology.

Primary Duties and Responsibilities

• Plan the project
• Coordinate transitions from sales to services and eventually transition to customer success for long-term support
• Facilitate the definition of project scope, goals, and deliverables
• Define project tasks and resource requirements
• Modify standard project plan to meet the requirements listed in the Statement of Work
• Determine key project success factors for the project that will be evaluated upon completion
• Staff the project
• In consultation with the implementation managers, assign the appropriate resources to the project plan
• Ensure all project team members understand the project scope and success factors
• Provide direction and support to the project team
• Implement the project
• Use EPM tool to track project progress, monitor project plans, work hours, and budgets
• Execute the project according to the project plan
• Facilitate weekly project status calls with the customer project manager
• Provide clear communications with the customer regarding project expectations
• Provide monthly status reports to all key stakeholders (internal and external)
• Develop relationships with hospital senior leadership team
• Control the project
• Manage project budget
• Manage project resource allocation
• Maintain project issue and risk log and create mitigation strategies when needed
• Review, track, and manage project change orders
• Present reports defining project progress, problems, and solutions
• Monitor and trigger appropriate billing milestones per the signed agreement
• Facilitate the project transition to account management and support once all project deliverables have been completed per the project plan
• Evaluate the project
• Prepare project completion documents and ensure all required project close out documents are obtained
• Ensure that the project deliverables are on time, within budget, and at the required level of quality
• Evaluate the outcomes of the project as established during the planning phase

Travel: up to 10% or as required

Skills/Qualifications:

• Must have experience managing Healthcare IT Projects such as EMR, EHR, or similar.
• Minimum 2 years' experience in project management
• Knowledge of project management techniques and tools
• Proven experience in strategic planning, change management, and risk assessment
• Proficient in MS Project and the MS Office Suite of products, Smartsheet experience preferred
• Knowledge of Healthcare industry is a plus
• Excellent listening and communication skills
• Proven ability to work effectively both independently and in a team-based environment
• Strong multi-tasking and organizational skills
• Demonstrated willingness to be flexible and adaptable to changing priorities
• Critical thinking and problem solving skills
• Strong presentation and documentation skills

Environment, Physical & Other Requirements:

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment, and read technical information.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $90,000-110,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

PerfectServe, Inc. is an Equal Opportunity Employer M/F/D/V.

Benefits:

• Remote first work environment
• Health, Dental, Vision, Life, and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules