Inside Sales & Technical Support

Job ID#: 39332 Inside Sales & Technical Support Temp to Hire; up to 80K South Houston; must reside close to 77598 Skilled in industrial market selling or supporting technical products such as safety relief valves, control valves, steam traps or triple offset butterfly valves A MUST Knowledge of control valve, steam equipment and or safety relief valves, ASME code, API, and valve sizing software is a plus Duties Answer incoming customer service emails, review incoming RFQ’s, and analyze customer specifications and requirements for suitability with products via review of customer supplied technical data; promote a strong customer service image to customers Provide exemplary customer service, insuring quotes and orders are done efficiently by providing product technical support, quotations and product datasheets Provide customer and sales support assistance with both commercial and technical issues and works closely with intercompany departments to support customer requirements Assist sales personnel, distributors, and end-users to ensure order accuracy and proper order flow in order to meet delivery commitments Maintain and update CRM database and input customer data; maintain accurate and organized records Remain knowledgeable of company’s products, market, industry trends and competitors Gain and retain extensive product selection application knowledge and detailed comprehension of customer's requirements Qualifications Bachelor’s Degree in Business Management, Engineering, and/or related field or 3 to 5 years related industrial experience; experience in inside sales/customer service role is a plus Positive and assertive attitude with excellent outgoing interpersonal skills, team spirit, strong work ethic and commitment to personal development and learning High volume with multiple competing priorities and customer requests Work independently with excellent time management and organizational skills Communicate in English technical concepts and designs clearly both verbally and in writing Intermediate Microsoft Office Suite; Spanish or German language A PLUS Other Info Reports to Inside Sales Manager Must have current, valid driver’s license and acceptable driving record at all times 401K with employer contribution, vacation and holiday pay, Medical, Dental, Vision, Life, and Disability Coverage, and sales and expense budget Friendly and Family Oriented Work Environment Must pass national criminal background check and 10-panel drug screen #J-18808-Ljbffr Professional Alternatives