Health Unit Coordinator Acute Oncology Unit

Health Unit Coordinator

ABOUT TRINITY HEALTH OAKLAND HOSPITAL

Trinity Oakland Hospital is a 497-bed community teaching hospital, level II trauma center and longtime leader in health care in Oakland County. We provide comprehensive care including cardiovascular, stroke, orthopedics, obstetrics, gynecology and cancer care. The hospital has been a leading provider of the most advanced medical care for more than 90 years. As part of Trinity Health we have received numerous local and national awards in recognition of our leadership, quality outcomes and clinical excellence.

Accountability Objectives:

Coordinates activities which relate to the flow of unit and patient information. This includes but is not limited to: phone management, maintenance of patient charts, ordering and stocking of all materials necessary for unit operations and patient chart maintenance. The Health Unit Coordinator collaborates with nursing and medical staff as well as other hospital departments to facilitate excellent customer service to our patients and visitors. They are integral to the efficient running of the unit on the shift to which they are assigned.

Position Qualifications: Minimum Education, Licensure / Certification and Experience Required.

A. Education

High School diploma or GED required or equivalent.

B. Licensure / Certification

• Certification by an accredited Unit Secretary/Health Unit Coordinator training course or equivalent working experience.
• Behavioral Medicine Associates: Crisis Prevention Intervention (CPI) required within 3 months of start of position.

C Special Skill / Aptitudes

• Successful completion (greater than 85%) of Health Unit Coordinator pre-employment test.
• New hire employees are required to successfully complete a 180 day probationary period during which either the hospital or employee may initiate removal of employee from job following provisions of collective bargaining agreement.
• Hospital employees transferring into this position are required to complete a 90 day trial period during which either the hospital or employee may initiate removal of the employee from the job following provisions of collective bargaining agreement.
• Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

D. Experience

Previous Health Unit Coordinator/Unit Secretary working experience desired.

Duties / Responsibilities:

• Greets all staff, physicians and visitors presenting to the department/unit with warm, friendly customer service interactions.
• Facilitates inquiries from family to patient related to their delivery status or condition while maintaining patient confidentiality at all times.
• Creates a positive service-focused experience with each patient/family interaction. Demonstrates attentive and responsive patient and service-focused behaviors with all telephone and verbal communications, including placing and receiving calls from physicians, other departments, and visitors.
• Maintains and communicates an accurate patient roster/census and available ready beds and assists in the assignment of patient rooms. Initiates and maintains the patient record. This includes preparing the chart for procedure/surgery, stuffing forms, filing reports and thinning the chart accordingly.
• Transcribes all physician orders via the computer system or manually when necessary.
• Communicates all stat orders to the patient's nurse. (Evidenced by RNCM feedback) Enters hospital charge data into the computer system to assist with preparation of patient charges. (Evidenced by charge report)
• Schedules diagnostic procedures and treatments. (Evidenced by random chart audits, RNCM feedback) Orders all clerical and operational supplies specific to the nursing unit and maintains expenses within budgetary guidelines.
• Enforces controlled access and visitation to the department by maintaining visitor sign in logs and visitor validation, utilizing technology as needed. Seeks immediate assistance in any conflict resolutions/security breaches. Responds to and relays patient requests in a timely manner to appropriate persons by use of the intercom beeper system. (Evidenced by patient feedback, supervisor observation)
• Assists as directed during a patient emergency situation . (Evidenced by supervisor observation) 12 Other duties as assigned.
• Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts one's self in a manner consistent with customer service expectations.
• In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice.
• In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management.
• In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed.
• In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.

V Unit Specific:

• Verify that consent has been obtained upon patient entry to the hospital or unit and if not, obtain consent for care.
• Handle all unit mail and distribute accordingly.
• Work collaboratively with the admitting department to ensure the smooth admission, transfer and discharge of patients.
• Supports organizational, division and unit strategic goals, programs, and activities, and actively participates in unit based Shared Governance activities.
• Evaluates own performance utilizing input from peers, team members, customers, and develops a plan for continual improvement.
• Maintains competency by adhering to unit based requirements for yearly mandatory reviews and continuing education.
• Orders all clerical and operational supplies specific to the nursing unit.

Working Conditions:

• Working in the patient care environment may result in exposure to communicable diseases and hazardous substances.
• Working weekends and holidays is necessary to meet staffing needs.
• Work on other units and on different shifts may be assigned as necessary to also meet staffing requirements.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.