Patient Care Coordinator

Facial Plastic And Reconstructive Surgery

Position Type: Full Time, Salary Range: $28.00 - $38.00 Hourly

Dr. Rahul Seth Golden State Plastic Surgery Walnut Creek, CA, with travel to San Francisco Full-time

About The Practice: Dr. Rahul Seth is a double board-certified facial plastic and reconstructive surgeon and Director of Plastic Surgery for Golden State Plastic Surgery, a division of Golden State Dermatology. His practice focuses on facial feminization and masculinization surgery (FFS/FMS), rhinoplasty, and facial rejuvenation and facelift surgery. He has been in practice in the Bay Area for 13 years and has an established patient base and reputation. He serves as Medical Director of Callista Surgery Center and is a Volunteer Associate Clinical Professor at UCSF. You will join a small, close-knit team where every person's work directly shapes how patients experience their care. We offer a collaborative, patient-centered environment, modern facilities, and strong clinical support.

For many of our patients, facial surgery is one of the most meaningful decisions of their lives. As Patient Care Coordinator for Dr. Rahul Seth, you will be the person who guides them through it, from their first consultation to their follow-up visits. If you take pride in getting the details right and love being the person patients and teammates can count on, we would like to meet you.

What You'll Do:

• Be the patient's guide. Serve as the primary point of contact for surgical and cosmetic patients, building trusted relationships from consultation through recovery.
• Educate with clarity and care. Walk patients through recommended procedures, alternatives, risks, recovery timelines, and what to expect after surgery.
• Own the surgical calendar. Schedule surgeries, pre-operative appointments, and post-operative follow-ups across our offices and surgical facilities.
• Navigate insurance and costs. Verify coverage, help obtain authorizations, and help patients understand their costs and payment expectations.
• Build accurate quotes. Prepare clear, detailed surgical price quotes, including fees, timelines, and financing options.
• Close every loop. Coordinating with the clinical staff to make sure all pre-operative documentation, consents, and clearances are complete and on time.
• Support recovery. Coordinate post-operative instructions, follow-up visits, and ongoing patient communication.

Who You Are:

• Meticulous and dependable. You double-check your work, follow through without being reminded, and take ownership when something needs fixing.
• A true team player. You communicate proactively, pitch in where needed, and help create a positive, supportive workplace with surgeons, nurses, and staff.
• A warm, trustworthy communicator. You are comfortable with sensitive conversations and treat every patient, including transgender and nonbinary patients, with respect and genuine care.
• Consultative, not pushy. You help patients move forward through education, trust, and ethical advocacy.
• Highly organized. You can manage many patients at different stages of care by utilizing our medical record and technology solutions.
• Experienced. Background in plastic surgery, dermatology, aesthetics, or healthcare is strongly preferred.
• Experience with EMR systems such as ModMed EMA or eClinicalWorks is a plus.
• Mobile. Able to travel between our Walnut Creek (home base) and San Francisco (2 days per month).

Compensation & Benefits:

• Competitive pay: $28$38 per hour, based on experience.
• 40% off products and procedures, plus free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company-paid short- and long-term disability and life insurance
• Safe Harbor 401(k) with up to a 4% match
• PTO that accrues from your first day, plus 9 paid holidays (for employees working over 20 hours per pay period)
• Flexible spending accounts and commuter benefits
• Employee Assistance Program (EAP) counseling
• Pet insurance
• Exclusive discounts on theme parks, attractions, hotels, concerts, and movie tickets

Golden State Dermatology is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.