Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Agent Richard Fernandez brings over 20 years of financial services experience and is committed to building an agency team focused on long lasting customer relationships and providing personalized insurance guidance to help protect what matters most. As a growing agency, we value teamwork, professionalism, communication, and a positive environment where our goals can be achieved. We’re committed to building a supportive and rewarding work environment, offering valuable perks such as retirement benefits, competitive commissions, and bonuses. 

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Richard Fernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license (must have or be able to obtain).
• Bilingual Spanish preferred.