Product Specialist

Product Specialist

Harr Motor Group is seeking a motivated and detail-oriented individual to join our team as a Product Specialist. As a Product Specialist, you will play a key role in assisting customers with their inquiries and providing them with the necessary information to make informed purchasing decisions. This is an excellent opportunity for someone who has a passion for automobiles and enjoys working in a customer-facing role.

Harr Motor Group is a leading automotive dealership based in Worcester, Massachusetts. With over 80 years of experience in the industry, we pride ourselves on delivering exceptional customer service and offering a wide selection of high-quality vehicles. As a member of our team, you will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Experience in the industry is neither expected nor needed. While experience in a previous customer service or sales position is beneficial, Harr Motor Group provides a 45 day paid training period that familiarizes trainees with the product, the sales process, and the necessary paperwork. Those with prior experience can test out of certain areas of the program in order to reach the sales floor faster, with training designed to give both our candidates and our customers their very best chance at success.

Benefits include a 40-45 hour work week, stable family-owned business, 2 weeks paid vacation to start, childcare reimbursement, college scholarship for employee's children, medical/dental/401(k) benefits, paid training, and compensation: salary + bonus (avg $40-50k annually, with upper tier payplans at $100k+).

Responsibilities include engaging with customers in a professional and friendly manner to understand their automotive needs and preferences, providing detailed information about various vehicles in our inventory, assisting customers in test driving different vehicles, collaborating with the sales team to deliver exceptional customer service and meet sales targets, maintaining up-to-date knowledge of our product offerings and industry trends, and coordinating with the finance department to assist customers with their financing requirements.

Requirements include prior experience in a customer service or sales role, excellent communication and interpersonal skills, strong knowledge of automobiles and their features, ability to work in a fast-paced and dynamic environment, detail-oriented with good organizational skills, and proficient in using customer relationship management (CRM) software.

Harr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.