Warehouse/Counter Service

Warehouse/Counter Service Full Time/Non-Exempt Location: Garner, NC Reports To Branch Manager Job Summary This position covers multiple areas of branch operations including answering telephone calls, servicing customers, generating invoices using a computer, loading items into customer vehicles, and operating all branch material handling equipment safely. The role also involves pulling accurate orders, loading vehicles, and ensuring timely deliveries to customer locations. Job Responsibilities Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone. Display a positive attitude by greeting customers as they enter the branch. Ensure commitments made to customers are met or exceeded. Pull customer orders from the warehouse and load them into company delivery trucks, the branch, customer vehicles, or stage items for pick up using safe material handling procedures. Produce and complete accurate paperwork, including invoices, C.O.D.s, special orders, vendor purchase orders, and shipping and receiving documents. Ensure all product leaving the branch is billed and collect payment via cash or credit card following all money handling procedures. Process all customer returns and warranties on the same day they are received. Unload deliveries to the branch by hand or using material handling equipment (MHE) and place product in assigned stocking areas. Operate lift trucks or other MHE safely and efficiently; keep forklift in good working order and properly maintained. Immediately report damage, safety issues, and accidents to the supervisor. Perform all warehouse duties, including maintaining the appearance of the warehouse and facility, such as clearing debris, sweeping, vacuuming, cleaning the bathroom, emptying trash, and tidying shelves. Maintain the appearance of the yard and parking area by removing trash daily. Verify accuracy of incoming orders before stocking them correctly to prevent damage; immediately report discrepancies to the supervisor. Process, prepare, and receive all product shipped by UPS. Use and maintain the counter notebook. Perform other duties as assigned. Preferred Education and Qualifications Basic understanding of heating and cooling systems, parts and supplies is preferred but not required. Excellent verbal communication skills with the public and/or customers. Excellent attitude and interpersonal skills for serving customers in the branch, on the telephone, or at the delivery site. Proficiency in using a computer and Prophet 21. Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items. Work Environment The environment is fast‑paced with frequent interruptions. The position requires frequent bending, climbing, movement, and lifting during truck unloading/loading and stocking. The employee may be exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday, with occasional half‑day Saturdays. This is a safety‑sensitive position. Successful completion of pre‑employment screens is required, and applicants must be at least 18 years of age to operate a forklift. Benefits Medical Insurance Dental Insurance Vision Insurance Prescription Plans Wellness Discounts through Blue365 Access to 24‑Hour Nurse Advice Hotline Employee Assistance Program 401(k) Life and AD&D Insurance Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents Short‑ and Long‑term disability Critical Illness/Accident Insurance/Hospital Indemnity Insurance Employee Discount Employee Uniform Program Access to Working Advantage – Discounts on Entertainment, Shopping and more Access to LifeMart – Discounts on Hotels, Apple Products and more Career Advancement Opportunities & On‑site training courses Weekly Pay – Every Friday #J-18808-Ljbffr R.E. Michel Company, LLC