Air Export Night Agent

Air Export Night Agent

Air Export Night Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Monitor/Track shipments
• Manage your desk to customer and company KPI's
• Timely reply to all emails
• Complete 52 hrs of training credit per year
• Timely problem solving/resolution
• Any functions deemed necessary by supervisor or manager
• Develop friendly and professional relationships with customers
• Training peers as needed
• Action miscellaneous accounting items that pertain to assigned accounts
• Send shipment alerts to all customers and keep them updated on the progress of their shipments
• Must comply with Expeditors and Govt regulations/policies
• Must maintain and preserve company culture
• Must display a willingness to work in a team environment

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Expeditors Key Performance Expectations

• Exceptional Customer Service
• Job Execution
• Reliability
• Collaboration
• Communication
• Culture
• Personal Growth and Development
• Product Agent Job-Specific Performance Expectations

Qualifications

• Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range: $19.00 - $26.00 per hour, Based on Experience