HVAC Field Service Manager

HVAC Field Service Manager A privately held U.S. manufacturer of custom HVAC and data center cooling equipment is looking for a Field Service Manager to lead their post-sale service and parts operation in the greater Atlanta area. This role owns customer satisfaction from installation through warranty resolution, directly managing a team of service technicians and a growing aftermarket parts business. You will be the critical link between customers, the field, and internal Engineering and Sales teams — with high visibility and real impact on product quality and company growth.

YOU’LL BE A GREAT FIT IF YOU:

Have deep hands-on experience troubleshooting and repairing complex HVAC systems, including mechanical, electrical, and controls-based equipment, and can guide technicians through difficult field issues remotely or on-site Have built and led a service department — managing technician schedules, warranty claims, customer escalations, and parts pricing — and can show measurable results from your leadership Are the person customers trust when things go wrong, because you communicate clearly, stay calm under pressure, and don’t stop until the problem is solved Thrive in a collaborative, cross-functional environment where you work alongside Engineering, Sales, and Operations to drive continuous improvement in product reliability and service delivery

WHAT YOU GET:

Lead the build-out of a best-in-class service organization for a technically complex, growing product line that includes custom HVAC and cutting-edge data center cooling solutions Join a human-first, family-style culture where leadership genuinely supports employees as whole people — not headcount — and where your Friday is yours as a standard benefit, not PTO A privately held, U.S.-based manufacturer with over 35 years in business, strong benefits including employer-paid life insurance and short-term disability, a 401(k) match, and multiple medical plan options with the company covering roughly 70% of premiums

TO BE CONSIDERED, YOU’LL NEED:

Minimum 5 years of direct, hands-on experience working with HVAC systems Minimum 5 years managing a technical service department Vocational school, associate’s degree, or equivalent field experience #J-18808-Ljbffr FPC Franchise