Sr. Client Success Manager (Florida or Atlanta) New Atlanta, Georgia, United States; Florida, U[...]

About the Opportunity Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day‑to‑day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long‑term satisfaction and expansion. The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship‑building skills, and bring a data‑driven mindset to proactively manage client health and success. This role is based in Atlanta or Florida, US. Responsibilities Client Ownership & Relationship Management Serve as the primary point of contact for clients within the assigned territory. Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices. Conduct regular business reviews, utilization assessments, and check‑ins to ensure client satisfaction and retention. Meet key performance indicators (KPIs) for the Client Success team, including NPS, client retention (volume, logo), and referenceability. Use data‑driven insights to continuously improve client success initiatives and enhance client satisfaction. Onboarding & Adoption Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions. Drive initial and ongoing adoption through best practices, education, and alignment with client goals. Client Health Monitoring Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success. Leverage internal data to provide strategic insights to clients and recommend workflow enhancements. Retention & Growth Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion. Champion the voice of the customer internally, contributing feedback to product and service teams. Cross‑Functional Collaboration Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service. Support pilots and product rollouts specific to your territory’s client base. Requirements Bachelor’s degree; background in healthcare, life sciences, or business is preferred. 7+ years of experience in client success, account management—preferably in a healthcare or SaaS environment. Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. Startup (Series A‑C) experience preferred, not required. Exceptional communication, interpersonal, and problem‑solving skills. Self‑starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision. Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker). Willingness to travel within the territory (up to 40%). Spanish speaking is a plus but not required. Compensation The base salary range for this role varies by location and is aligned to market benchmarks. Candidates located in higher‑cost labor markets , including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range. Final compensation is determined based on location, experience, skills, and internal equity. This role is eligible for a 15% target annual bonus , resulting in the following base salary and Total Target Compensation (TTC) ranges: Base Salary: $135,000-145,000

TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). Additionally, stock options, paid benefits, and employee perks are part of your total rewards. Core Values H: Humility – be a servant leader. E: Excellence – deliver world‑changing results. A: Accountability – do what you say; expect the same from others. R: Remarkable – inspire & innovate with impact. T: Teamwork – together we win. Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. For more information see our Privacy Policy ( All official emails will come from @cleerlyhealth.com email accounts. #J-18808-Ljbffr Cleerlyhealth