Library Technical Assistant

Introduction

The New Haven Free Public Library fosters lifelong learning, inspires curiosity, and builds community through shared access to resources, experiences, and opportunities for all.

Visit the New Haven Free Public Library online HERE.

REPORTS TO


Assigned Library Supervisor, Librarian, or Department Head


PRIMARY FUNCTIONS


This is technical work within the library system. The Library Technical Assistant performs responsible technical and paraprofessional work within the library system supporting acquisitions, cataloging, collection maintenance, database management, and public-facing technology services. The position also provides entry-level computer and digital literacy support to patrons and assists with daily circulation and processing operations. Work is performed under the supervision of a higher-level staff member and is reviewed through observation, conferences, and reports.


TYPICAL DUTIES AND RESPONSIBILITIES

(Illustrative, not exhaustive)

• Performs catalog maintenance in accordance with established standards.
• Supports processing of new and existing library materials, including physical and digital resources.
• Maintains and updates library databases and bibliographic records (e.g., OCLC or similar systems).
• Assists in collection maintenance activities such as inventory, weeding, and material preparation.
• Compiles, analyzes, and prepares statistical and operational reports.
• Maintains records and documentation related to library operations and services.
• Provides service at public desks, including circulation, registration, and basic reference support.
• Assists patrons in locating materials and using library resources.
• May perform the tasks of Library Assistant I as determined by library's daily operational needs.
• Performs basic troubleshooting and support for public-use on computers, printers, (e.g. public end-user issues, mobile printing interface, clearing jams, replacing toner).
• Provides end-user support for Microsoft Office applications (e.g. Word, Excel, Powerpoint, Access) and Internet tools.
• Provides support for productivity and collaboration platforms, including Microsoft 365 (Teams, SharePoint, etc.) and Google Workspace applications.
• Delivers one-on-one or small group instruction on computer use and digital resources.
• May assist in the creation and maintaining of technical documentation, user guides, and knowledge base articles.
• May assist IT staff with installation of personal computer hardware and peripherals, including system units, monitors, printers, mobile devices, and other technology equipment.
• Maintains current knowledge of industry trends, technologies, and best practices and incorporates appropriate advancements into work activities.
• Performs other related duties as required.

EDUCATION, QUALIFICATIONS & EXPERIENCE

• Associate's Degree in Library Technical Assistance, Information Technology, or a related field, or completion of a two-year Library Technical Assistant program, or a two-year program in Computer Support or Information Systems.
• One year experience in computer support, information systems, or a related area including experience providing related instruction or training;
• In lieu of an Associate's Degree or a 2-year LTA or Computer Support/Information Systems program, an additional two years of directly related work experience may be substituted.

Preferred certifications and Experience:
• Microsoft Certified Professional with experience in Microsoft 365 and cloud-based collaboration


KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

• Some knowledge of library technical services workflows, cataloging, and processing procedures.
• Familiarity with database structure, use, and management, experience with OCLC or similar systems preferred.
• General knowledge of library operations and public service practices.
• Knowledge of information systems, including desktop computers, operating systems, peripherals, common software applications, and accessories.
• Basic understanding of networking concepts and troubleshooting techniques.
• Basic understanding of audiovisual setup for meeting spaces.
• Proficiency in Microsoft Office Suite products (Word, Excel, Access, etc.).
• Competency in using email clients (e.g., Outlook, Gmail) and calendar applications for scheduling and managing correspondence.
• Ability to learn and support new technologies, including cloud-based systems, ERP systems, data center operations, cybersecurity principles, and related hardware as required.
• Demonstrated ability to train and assist individuals and groups in technology use.
• Ability to adapt to evolving technologies and changing operational needs.
• Knowledge of office practices and procedures.
• Ability to prepare statistical reports. Ability to compile, tabulate, and analyze data and prepare reports.
• Demonstrated technical problem-solving and analytical skills, and ability to troubleshoot basic user support issues.
• Demonstrated interpersonal abilities and ability to monitor work of others.
• Ability to communicate well orally and in writing.
• Ability to establish and maintain effective working relationships with other employees, external partners, and the public.
• Excellent analytical, problem-solving, and organizational skills with attention to detail.
• Exceptional customer service skills with the ability to handle various situations with professionalism and sound judgment.
• Ability to learn new technologies with appropriate training and support.
• Ability to identify and apply new methods, technologies, and best practices to improve work processes and outcomes.
• Demonstrated ability to work effectively and sensitively in a diverse community, recognizing and respecting cultural differences, and fostering an inclusive environment.
• Willingness to engage in regular technical training and the ability to remain current with emerging technologies.
• May be required to visit various library facilities and other City locations.

NECESSARY SPECIAL REQUIREMENTS

• Must have availability to work occasional evenings and weekends.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements

Amount of Time

Working Environment

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

None

Under 1/3

1/3 to 2/3

Over 2/3


Stand

X

Wet or humid conditions (non-weather)


X

Walk

X

Work near moving mechanical parts

X

Sit

X

Work in high, precarious places


X

Use hands to touch, handle, or feel

X

Fumes or airborne particles


X

Reach with hands and arms

X

Toxic or caustic chemicals


X

Climb or balance

X

Outdoor weather conditions


X

Stoop, kneel, crouch, or crawl

X

Extreme cold (non-weather)


X

Talk or hear

X

Risk of electrical shock

X

Taste or smell


X

Work with explosives


X

Risk of radiation


X

Lifting or force to be exerted?

Vibration


X

How much and how often?

Amount of Time

Utilizes computer workstations and standard office equipment

X

None

Under 1/3

1/3 to 2/3

Over 2/3

Customer / end user interaction (face-to-face)


X

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 75 pounds

X

Up to 100 pounds


X

More than 100 pounds


X

SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT

This is a " General Fund ," tested position.

This position is included in a collective bargaining agreement with Local 884, American Federation of State, County and Municipal Employees.

Bargaining agreements available to review HERE.

General Funded hires into this class shall not be covered by Social Security but rather the City pension, contributing 9% of salary.

The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support.

Employment is contingent upon the successful completion of: (1) an pre-employment background check , (2) a pre-employment physical examination, including pre-employment drug screening accordance with the City's Drug Free Workplace Policy ** , and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

**Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana.

Selection Plan

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate within their submission that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated prior to the posted closing date.

Information regarding the employment and selection process can be found HERE.


Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.

We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position.


Conclusion


To apply for this opportunity:

• Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
• You MUST click on the job posting you are interested in, and click Apply or Apply Online from within that posting.
• MAKE SURE the job you are applying for is named at the top of the page as you review your application!
• Review or modify your application for that position
• Click "Ready to Send App " or the " Send " tab; read page and click the attestation
• Click " Send to City of New Haven "
• You will be redirected to " CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION "
• You will also receive an email and text, if a number was provided, confirming your submission
• If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at View email address on click.appcast.io

Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.