IT Service Desk Technical Trainer and Quality Coach with German

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a German Speaker Service Desk Technical Trainer and Quality Coach to join our team in Bucharest, Romania.

Overview
The IT Service Desk Technical Trainer and Quality Coach is responsible for the development and delivery of technical training courses to external clients. Interacts with client and functional organizations to identify content needs of courses. Curriculum content includes, but is not limited to client hardware and software, enterprise server and software products/solutions, enterprise storage solutions/products, data networking solutions/products and IT management techniques and strategies. Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment and courseware resources to deliver the training. 

Job Responsibilities Include:

• Design and edit basic e-learning, virtual, blended and classroom curriculum.
• Assist with revising and maintaining curricula and training materials.
• Consult with team members to ensure produced training meets current needs to support learning outcomes.Conceptualize and create graphical images, flow charts, and diagrams to support training curriculum.
• Deliver basic e-learning, web-based, and classroom curriculum.
  Deliver course materials within a strict yet ever changing timeline set by the business units.
• Assist in coordinating with relevant groups for continuous refining and improving processes to ensure effective outcome in terms of performance.
• Review, analyze key performance metrics using statistical tools and suggest actions leading to resolution and improvements in processes
• Conduct internal process audits to assess the functioning and process compliance in small and medium projects.
• Perform side-by-sides, and monitoring agent calls, with particular attention to technical/ functional excellence.
• Provide ongoing, on-the-floor support and development of agents' technical knowledge, continually raising the bar for quality and service levels.

Basic Qualifications:

• German: fluent - C2.
• English: advanced - C1 or above.
• Strong class presentation, facilitation, and management skills.
• Ability to communicate clearly at all organizational levels.
• Technical support experience within a dynamic corporate environment.
• Adaptability and ability to take ownership of challenging tasks.
• Availability to work on-site or hybrid, according to business needs from Bucharest (Piata Unirii office).

Preferred Skills:

• IT Service Desk Experience.
• Trainer or Quality Coach experience.
• Availability to travel occasionally.
• ITIL V4 knowledge & CompTIA A+.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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