Cashier

Cashier Position

The purpose of the cashier is to play a crucial role in delivering exceptional customer service and ensuring smooth transactional experiences for our valued customers. You will be the frontline representative of our brand, responsible for greeting and interacting with customers, processing transactions accurately, and maintaining a welcoming store environment.

The cashier will:

• Exceed customer expectations by delivering outstanding service through clear communication and active listening.
• Greet customers with a friendly and welcoming demeanor as they enter the store.
• Follow the cashier script to assist customers through the transaction process and educate them on company programs.
• Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.
• Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
• Provide product information and answer basic customer inquiries, offering recommendations as appropriate.
• Coordinate with the loaders promptly respond to customer requests for assistance.
• Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism.
• Stand in designated area in front of the registers to indicate that you are available to assist customers.
• Emphasize the value of joining the Rural King loyalty program.
• Utilize the designated cashier script to engage with customers during transactions.
• Introduce the benefits of the Rural King Visa card.
• Respond to incoming calls at the registers with impeccable phone etiquette.
• Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy.
• Ensure proper deactivation of either EAS devices or spider wrapped products as needed.
• Maintain heightened awareness of your surroundings to prevent loss and deliver exceptional customer service.
• Execute cashier responsibilities thoroughly, encompassing a range of tasks.
• Refill popcorn and coffee stations in a timely manner.
• Keep shopping carts and restrooms clean and well-maintained.
• Use general office equipment.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives.
• Provide friendly, proactive, and professional internal and external support.
• Demonstrate behaviors that exemplify Rural Kings values.
• Perform other duties as assigned.

Essential qualities for success include:

• Possess exceptional customer service skills and a desire to help others.
• Comfortable navigating computer systems and software.
• Excellent verbal and written interpersonal and communication skills.
• Ability to interact with the team in a fast-paced environment.
• Strong communications skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proficiency in adapting communication style and tone.
• Ability to complete repetitive activities.
• Demonstrated resilient mindset and the ability to maintain motivation.
• Demonstrates a proactive and positive attitude towards training new cashiers.

Physical requirements include:

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.