Trainer II

About Bluevine Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best‑class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. About the Role We are looking for a Trainer II to design and deliver high‑impact training programs for our Customer Support and Risk teams. This hands‑on role focuses on building training programs and leading them in the classroom. The ideal candidate is confident facilitating sessions, creating content, simplifying complex topics, and passionate about helping others grow. Responsibilities Design and Build Training Programs Develop structured training programs for new hires, upskilling existing employees, and product/process changes. Translate complex information into clear, practical, and easy‑to‑understand content. Create facilitator guides, presentations, and interactive learning activities. Ensure training is relevant to real customer interactions and day‑to‑day workflows. Deliver Engaging Training Experiences Facilitate live, instructor‑led training sessions (virtual and/or in‑person). Lead discussions, activities, and roleplays that drive participation and learning. Adapt delivery style based on audience needs and engagement levels. Create an environment where learners feel confident, supported, and motivated. Maintain and Improve Training Content Update materials as products, tools, and processes evolve. Refine training based on feedback and observed learning gaps. Ensure consistency in messaging and quality across programs. Answer questions and provide guidance during and after training sessions. Reinforce key skills and concepts to support on‑the‑job application. Help bridge the gap between training and real‑world performance. Qualifications 2+ years of facilitation and content creation experience, or a combination of operations and training experience. Experience in training, facilitation, enablement, or learning & development. Strong presentation and facilitation skills with the ability to engage a group. Ability to break down complex topics into simple, actionable concepts. Experience creating training materials (slides, guides, activities, etc.). Strong organizational skills and ability to manage multiple programs. Comfortable working cross‑functionally and gathering input from different teams. A practical, learner‑focused mindset (always thinking about how content is applied). What Sets You Apart Experience in Customer Support, fintech, banking, or a fast‑paced operations environment. Confidence leading interactive sessions, including roleplays and discussions. Ability to balance structure with adaptability in a live training environment. Passion for developing others and creating meaningful learning experiences. Benefits & Perks (US Based ONLY) Excellent health coverage and life insurance benefits. 401(k) with an immediate 3% company match. PTO, company holidays, and flexible holidays. Company‑sponsored mental health benefits, including 1:1 therapy. Over $1,000 each year to spend on your personal wellness. Monthly WFH stipends totaling over $1,000 annually. Generous, paid parental leave covering up to 20 weeks for birthing parents and up to 12 weeks for all other parents. Access to financial coaches and education sessions. Weekly catered lunches and fully stocked kitchen pantries. As set forth in Bluevine - US’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr