Data Analyst (Change/Release Management)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Data Analyst for our Release Management team within PNC's Technology organization, you will be based in Strongsville, OH, Pittsburgh, PA, Dallas, TX or Birmingham, AL. Key Responsibilities Develop and maintain dashboards and reports to track change and release performance (e.g., success rates, cycle times, incidents). Analyze change management data to identify trends, risks, and improvement opportunities. Partner with Change & Release Managers to support governance, compliance, and process optimization. Build and manage dashboards in Tableau (or similar BI tools). Extract, transform, and analyze data from ServiceNow and other systems. Maintain and improve documentation in Confluence (process flows, reporting definitions, metrics). Support audit and compliance activities through accurate reporting and data validation. Provide insights and recommendations to improve change success rates and release quality. Collaborate with cross-functional teams (engineering, operations, PMO). Assist with light data engineering / basic development tasks (data prep, scripting, automation). Provide support to the business and other internal IT organizations regarding data definition standards, architectures, and policies. Provide support to business users for mining and interpretation of warehoused and operational data. Plan and perform activities regarding designed data models for systems development. Resolve metadata and data sourcing problems; maintain metadata and data dictionaries; manage data definitions and data traceability within data repository to improve documentation and coordination. Required Qualifications Experience in data analytics, reporting, or BI roles. Hands‑on experience with Change Management or ITIL processes. Strong experience in Tableau (or similar visualization tools). ServiceNow reporting/data extraction. Data analysis (Excel, SQL preferred). Familiarity with Confluence for documentation and collaboration. Basic development/scripting skills (SQL, Python, or equivalent). Strong analytical thinking and ability to translate data into actionable insights. Excellent communication skills with both technical and non‑technical stakeholders. Preferred Skills Analytical Thinking, Change Management, Competitive Advantages, Data Analytics, Data Mining, Data Science, Machine Learning (ML), Release Management. Competencies Analytical Thinking, Core Application Systems, Data Administration, Database Structures, Data Warehousing, Effective Communications, Information Assurance, Logical Data Modeling, Query and Database Access Tools, Requirements Analysis. Work Experience Roles at this level typically require a university/college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education Bachelor's degree. Certifications No required certifications. Licenses No required licenses. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical, prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. Paid time off: up to 11 paid holidays per year, 9 occasional absence days, 15–25 vacation days, depending on career level and years of service, as well as maternity and/or parental leave. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday". All information will be kept confidential and used only to the extent required to provide accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to requirements of Section 19 of the FDIA and, for registered roles, the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC