Table Games Supervisor

Job Description

Job Description

At Lakeside, we are a personable, loyal, and friendly company that builds connections with each of our customers and employees. Every employee is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. We are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.

 

Summary: Supervises all table game operations as well as provides direction for the entire casino operation, in the absence of the Casino Shift Manager (CSM) and departmental leadership. Responsibilities include ensuring game protection is sustained and addressing team member and guest issues as they arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES, Other duties may be assigned:

• Supervision of the casino pit in the absence of the Casino Shift Manager (CSM) focusing on table game dealers and the play on their specific games in that section.
• Oversight of all employees within the department regarding issues, discipline and game protection in the absence of the Casino Shift Manager.
• Oversight of the daily schedule in absence of the Casino Shift Manager.
• Input fills and credits.
• Cancel dice when they are taken off the game.
• Ensure compliance with Federal currency reporting requirements.
• Responsible for basic promotion knowledge and writing comps to guests as needed.
• Implement departmental and company procedures including, but not limited to, the security of monies, record keeping and shift and attendance documentation.
• Issues and voids comps.
• Roadmaps required personnel for shift.
• Communicate regularly with employees and keep them informed of all casino activities and events.
• Settles customer disputes that cannot be readily resolved by subordinates.
• Ensure proper department uniform, appearance and grooming standards are followed.
• Attend all company required training.
• Must be able to be approved for and maintain a valid gaming license.
• Adhere to all safety guidelines.
• Meet company attendance requirements.
• May be required to work days, nights, weekends and holidays at Director’s discretion.

 

SUPERVISORY RESPONSIBILITIES

Supervises Table Games Dealers on an assigned shift to include training and education, documenting and addressing concerns and complaints and resolving issues. Must carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

 

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required.
• Prior Gaming experience preferred.

 

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

 

LANGUAGE SKILLS - Must be able to effectively communicate in English.

 

MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

 

COMPUTER SKILLS - Must have Microsoft Office experience and basic computer skills.