Local Dispatcher - Moving Services

Job Description

Do you have experience coordinating moving crews and keeping residential moves on schedule in New York City?

We're working with a moving and relocation company in New York City that is looking to hire a Local Dispatcher to support daily move operations. This role will focus on coordinating crews, managing schedules, communicating with customers and ensuring moves are organised from start to finish.

As a Moving Dispatcher, your responsibilities will include:

\n
• Coordinating daily and overnight moving schedules and assigning crews to jobs.
\n
• Communicating with movers, drivers and customers regarding move details and updates.
\n
• Monitoring move progress and addressing scheduling changes or operational issues.
\n
• Maintaining accurate move records and updating customer information.
\n
• Supporting dispatch planning to ensure resources are allocated effectively.
\n
• Working with operations teams to resolve customer and crew queries.
\n
• Reviewing move documentation to ensure information is complete and accurate.
\n

Our client is particularly interested in candidates with:

\n
• Previous experience in moving and relocation dispatch.
\n
• Knowledge of residential moving operations and move scheduling processes.
\n
• Strong organisational skills with the ability to manage multiple priorities.
\n
• Good communication skills when dealing with customers, crews and internal teams.
\n
• The ability to work in a busy operations environment and handle changing priorities.
\n
• Capability of working 6 days per week during the busy season, moving to rotational Saturdays after the summer.
\n