Community Resource Specialist SUD Bridge Clinic

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The substance use disorder (SUD) Bridge clinic provides on-site rapid assessment treatment initiation and stabilization for patients with substance use disorders with a specific focus on eliminating disparities in access to or retention in treatment by race ethnicity or language.

The Community Resource Specialist (CRS) will be part of a multi-disciplinary team which includes physicians a therapist recovery coaches an advanced practice provider and an office-based addiction treatment (OBAT) nurse care manager.

The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment mental health services and other community resources related to social determinants of health.

The Resource Specialist researches and identifies resources to meet the needs of the individual patient and communicates the results to the care team as well as patient when indicated.

The position requires a high degree of flexibility detail orientation independence and willingness to provide support to all members of the care team.

The position requires strong communication skills and the ability to converse comfortably with patients and their caregivers practice and program staff and community agencies

Qualifications

• Research resources available for adult patients with substance use disorders and/or behavioral health treatment needs

• Research community resources available for adult patients with social determinant of health or other needs including but not limited to housing resources food banks shelters community-based self-help meetings recovery centers and transportation assistance

• Provide timely turnaround of resources to their care teams and promote correct use of resource finding for providers needing support (e.g. who to reach out to centrally)

• Uploads referral sources to and maintains resource database

• Work collaboratively with Bridge clinic physicians clinical therapists and recovery coaches. This may include but is not limited to:

• Identify accessible providers for patients considering insurance coverage geography availability to accept new patients specialty areas etc.

• Coordination of referrals to internal and external resources

• Triage services requests and forward them to other program services as necessary

• Communicate effectively with care teams across the Mass General Brigham network mental health providers in the community and Bridge clinic patients

• Develop strong relationships with community-based mental health providers

• Support resource coordination around other patient service needs beyond behavioral health

• Track and document encounters resources provided and case-related communications in the respective electronic health record(s)

• Assist in maintaining patient tracking database

• Assist in providing coverage for other Resource Specialists within the department.

• Other duties as assigned

Qualifications:

• High school diploma or equivalent required; associate degree in a related field preferred.
  

Skills/Abilities/Competencies Required:

• 2 years work experience preferably in the substance use disorder field

• Strong interpersonal and communication skills

• Flexibility to adapt to program evolution and shifts in prioritization

• Ability to work independently with minimal supervision as well as part of a cohesive team

• Demonstrated organizational and time management skills

• Ability to learn new technology systems to communicate and document patient cases

Additional Job Details (if applicable)

Department: Substance Use Disorder (SUD) Bridge clinic BWH Main Campus 75 Francis Street Boston

Schedule: Days 40-hours 8:30 to 5pm onsite

Compensation: The pay rate for this position starts at $25.00 per hour with increases based on the candidates years of experience.

Benefits: Medical Dental Vision 403b retirement plan tuition reimbursement discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team youll provide administrative support to ensure our practice runs smoothly and this dynamic fast-paced role youll be the friendly face that plays a key role in creating a positive efficient and compassionate environment for both patients and clinical staff.

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$ - $26.58/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

IC