Lead Scrum Master

Scrum Master / Delivery Lead – ServiceNow ITSM TransformationOur client, a leading organization in the technology and service management sector, is seeking a passionate and experienced Agile Scrum Master to join their dynamic team. As a Scrum Master, you will be part of the Service Management Transformation program supporting the Portfolio Management Office (PMO). The ideal candidate will demonstrate strong leadership, excellent communication skills, and a collaborative mindset, which will align successfully within the organization.Location: Chandler, AZ (Hybrid 3 Days onsite)Position type: 12+ months with high possibility of extension/ConversionWhat's the Job?Lead end-to-end planning, execution, and delivery of complex programs and projects within the ITSM capabilities on the ServiceNow platform.Partner with senior leaders and stakeholders to define success metrics, delivery priorities, and strategic outcomes.Support portfolio level planning, dependency management, and visibility into project health, risks, and outcomes.Apply Agile, Scrum, Kanban, and Hybrid methodologies to ensure efficient delivery aligned with enterprise standards.Manage risks, issues, and impediments, ensuring timely resolution and continuous improvement of processes.What's Needed?Typically 7+ years of experience in Agile delivery, Scrum Master, or Technical Project/Program Management roles.Proven experience delivering complex infrastructure or technology programs, such as cloud transformation or network modernization.Strong understanding of Agile methodologies including Scrum, Kanban, SAFe, and hybrid delivery models.Experience working with tools like Jira, Jira Align, Confluence, MS Project, and dashboard reporting.Excellent communication skills and ability to influence and partner with cross-functional teams and senior leadership.What's in it for me?Opportunity to work on innovative ITSM transformation projects on the ServiceNow platform.Collaborate with a diverse and talented team in a supportive environment.Gain valuable experience in enterprise delivery and portfolio management.Hybrid work arrangement with a focus on work-life balance.Competitive pay rate aligned with your expertise and experience.Upon completion of waiting period consultants are eligible for:Medical and Prescription Drug PlansDental PlanVision Plan401(k), Plus MatchWeekly Pay