Director of Customer Success

Job Description

Why This Role is Exciting

At Behaviorally, you’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:

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• Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
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• Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
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• Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
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• Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
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• Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.
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Who We Are

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

Desired Skills and Experience

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• 6+ years of experience in market research, customer success, or client-facing roles
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• Proven ability to manage complex client relationships with measurable business impact
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• Strong grasp of research methodologies (Quant, Qual, AI)
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• Experience leading and collaborating with teams to deliver excellence
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• Excellent communication and presentation skills with a commercial mindset
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• Natural curiosity, self-motivation, and comfort in fast-paced environments
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What You Will Do as a Key Member of Our Team

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• Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
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• Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
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• Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).
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• Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
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• Translate findings into compelling narratives that inform high-level business decisions.
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• Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
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• Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
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• Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.
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