Operations Team Lead I - Alternative Investments

Alternative Investments Operations Team Lead I

As an Operations Team Lead in Alternative Investments, you will provide training, coaching, and work direction for Operations Associates supporting time sensitive, complex exception-based and/or highly specialized processes.

In addition, you will support escalated complex customer service situations, complete process oversight, support new initiative/process implementation, and provide department processing back-up support when needed.

If you enjoy challenging work, collaborating in a team environment, and are looking for the next step in your career, we want to hear from you!

What will you do?

• Act in a leadership capacity in the Alternative Investment Operations department, and more specifically the Investment and Onboarding team.
• Train and act as a resource for other Operations Associates; provide work direction to Associates within assigned group. Mentor and provide on-the-job performance coaching
• Monitor daily process volumes and make recommendations to modify resource support levels to ensure department service levels are met
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants
• Address escalated questions independently, seeking assistance from Manager as appropriate following established department procedures
• Conduct business process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices. Accurately review, verify, and/or record data into technology supporting department processes
• Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications. Participate in testing and implementation of new systems and processes as required
• Act in a processing capacity as needed, including providing department work support during high volume times or when other team members are not available. Perform complex tasks within an area or department when required. Perform all other duties and responsibilities as assigned
• Act as a primary point of contact for new financial advisors and firms to RBC and utmost SME for alternative investments.
• Provide exceptional service to field partners assisting with bringing in their book of business from other Broker Dealers and Custodians.
• Collaborate closely with alternative investment issuers and agents to onboard new alternative investments to the RBC platform.
• Provide in depth knowledge of the client and field experience, suggesting process improvement and technological enhancements to improve the client and field experience, reduce risk, or increase efficiency
• Work directly with third party fund companies and transfer agents to process client requests seamlessly and efficiently.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience.
• Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality. Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
• Proficient computer skills in Windows-based software products including Word, Excel and Outlook.

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field.
• 3+ years business, finance, customer service and/or accounting/bookkeeping experience.
• Previous experience in the securities or banking industry preferred.
• Ability to integrate Excel and Access databases into daily work.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generate sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Analytical Thinking, Change Management, Communication, Critical Thinking, Cross-Team Collaboration, Customer Service, Knowledge Organization, Managing Ambiguity, Operational Delivery, Process Improvements, Strategic Thinking, Time Management