Certified Medical Assistant - Triage

About Our CompanyWe’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.Job DescriptionLocation: 1104 W. Taylor St, Griffin, GA 30223 (onsite)As a Medical Assistant (Phone Triage), you will be responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.How You Will Get Things Done:Provide telephone triage support by assessing patient symptoms, determining the appropriate level of care, prioritizing urgent concerns, and coordinating follow-up with providers while delivering clear patient education and guidance.Performs point-of-care laboratory tests, EKGs as ordered or indicated, suture/staple removal, dressing changes, and other patient care activitiesCollects and documents vital signs, histories, and screeningsAuthorizes prescription refills as directedPrepares patients, room, and supplies for visits or examinationsPerforms phlebotomy and correctly processes specimensCleans and maintains treatment rooms and equipmentOther duties as assignedHow You Will Build Trust:Demonstrates kindness and compassion in all patient interactionsPerforms quality controls and equipment checks.Participate in brand marketing, rotating throughout the vestibule, with a focus on engaging and increasing patient volume.How You Will Innovate:Prepares and administers PO, IM, and ID medications as directed by the Provider, utilizing the “Rights of Vaccine or Medication Administration”Provides instruction to the patient regarding medications and dietExperience to Drive Change:Certified Medical Assistant required1 year of experience preferredPhlebotomy experience requiredCurrent BLS certification for healthcare providers preferred; required within 90 days of employmentHigh School Diploma/Equivalency requiredExperience in primary care, family practice, internal medicine, urgent care or ER preferredAbout Our CommitmentTotal Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at #J-18808-Ljbffr Summit Health Management