Operations Analyst

Business Process Analyst

Insight Global is seeking a Business Process Analyst to support nationwide construction operations through licensing, permitting, insurance, and compliance management. This role partners closely with project managers, accounting, subcontractors, and leadership to ensure projects move forward without regulatory or documentation delays. The ideal candidate is highly organized, proactive, and thrives in detail-driven, compliance-focused environments.

Day-to-Day:

• Manage contractor licensing across multiple jurisdictions nationwide
• Coordinate renewals, applications, continuing education, and compliance tracking
• Communicate with building departments to ensure regulatory alignment
• Oversee permitting applications, approvals, inspections, and closeout
• Manage insurance applications, renewals, and Certificates of Insurance
• Support subcontract agreements, change orders, and warranty workflows
• Track and route documentation for approvals and execution
• Monitor service inbox and support cross-departmental requests
• Assist with branding, marketing updates, and operational admin tasks

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements

Must-Haves:

• High School Diploma or GED
• 13 years of related experience (operations, compliance, or customer service)
• Experience managing licensing, permitting, or regulatory documentation
• Strong attention to detail and compliance mindset
• Ability to manage multiple jurisdictions and deadlines simultaneously
• Proficiency in Microsoft Word and Excel
• Strong written and verbal communication skills
• Experience coordinating with internal teams and external agencies

Plusses:

• Construction, restoration, or remodeling industry experience
• Procore experience
• Experience working with insurance policies and COIs
• Familiarity with subcontract agreements and change orders
• Marketing or branding coordination experience