IT Support Specialist

Full-time

Careerscape

Careerscape is supporting a client opening for a Remote Entry-Level IT Support Specialist. This role focuses on providing technical support to employees, troubleshooting hardware and software issues, assisting with system access, documenting support requests, and ensuring a smooth technology experience for end users.

This is an excellent opportunity for someone who is customer-focused, detail-oriented, and interested in building a career in information technology, technical support, or IT operations.

The IT Support Specialist will work closely with internal teams to resolve technical issues, support computer systems, maintain IT documentation, and assist with onboarding new employees in a fully remote environment.

This role is ideal for candidates interested in IT support, desktop support, technical operations, or information systems.

Responsibilities

Provide first-level technical support via email, chat, and phone
Troubleshoot hardware, software, and system issues
Install, configure, and update software applications
Assist with password resets and user account management
Document support tickets and resolutions in the help desk system
Escalate complex technical issues when necessary
Support remote employees with technology setup and connectivity
Maintain IT inventory and asset records
Assist with onboarding and offboarding technology processes
Create and update technical documentation and user guides
Ensure timely resolution of support requests while maintaining excellent customer service
Perform additional IT support and administrative duties as assigned

Requirements

High school diploma or equivalent required
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
0–2 years of experience in IT support, customer service, technical support, or related roles
Basic knowledge of Windows, Microsoft 365, and computer hardware
Familiarity with ticketing systems is a plus
Strong problem-solving and troubleshooting skills
Excellent written and verbal communication abilities
Proficiency with Microsoft Office and Google Workspace
Ability to work independently in a remote environment
Professional, dependable, and customer-focused mindset

Benefits

Fully remote work flexibility within the United States
Competitive entry-level compensation
Medical, dental, and vision insurance
Paid time off, holidays, and sick leave
401(k) retirement savings plan
Paid training and onboarding
Career growth into Systems Administrator, Network Administrator, IT Analyst, Cloud Support Specialist, or IT Manager roles
Performance-based bonuses
Professional development and certification reimbursement
Collaborative and supportive remote work environment

Job Type: Full-Time | Work Type: Remote | Industry: Information Technology | Experience: Entry

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Vacancy posted a month ago

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