Service Center Coordinator

Service Center Coordinator

Sapp Bros is looking for an experienced Service Center Coordinator to join our team. This position will work with Service Centers throughout the territory, helping develop Shop Managers, support our teams, improve operations, and provide a consistent customer experience across our locations.

This is a great opportunity for an experienced service industry leader who enjoys being out in the field, working with people, solving problems, and making a difference across multiple locations.

What You'll Do

• Coach, develop, and support Shop Managers and Service Center teams.
• Partner with General Managers on staffing, performance, and operational needs.
• Visit locations regularly to evaluate operations and identify opportunities for improvement.
• Help ensure safe, clean, efficient, and customer-focused Service Center operations.
• Support sales, profitability, labor management, and expense control.
• Develop and provide training for Service Center leaders and employees.
• Build strong vendor relationships and support company programs and initiatives.
• Promote safety and ensure compliance with company policies and procedures.
• Coach teams to deliver Five-Star Customer Service and consistently execute the Sapp Bros walk program.
• Partner with leadership and HR to help achieve company goals.

What We're Looking For

• 15+ years of industry-related experience, including 3+ years of upper management experience.
• Leadership experience in the service, diesel, automotive, transportation, or related industry.
• Strong leadership, coaching, and communication skills.
• Excellent organization and problem-solving skills.
• Associate's degree in Diesel Technology or a related field, or equivalent industry experience.
• Bachelor's degree in Business Administration, Logistics, Engineering, or a related field.
• Ability to travel approximately 50%, including local and overnight travel.

Why You'll Love Working at Sapp Bros

• Mission-Driven Culture: Be part of a company focused on serving others and making a positive impact.
• Competitive Compensation: Enjoy excellent pay and opportunities for career growth.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and a 401(k) with company match.
• Employee Perks: Tuition assistance, gym membership reimbursement, and exclusive discounts, including 25¢ off every gallon of gas and diesel.
• Family Atmosphere: Work in a supportive environment where everyone feels valued and respected.

If you're a hands-on leader who enjoys developing people, improving operations, and making a difference across multiple locations, we'd love to hear from you!

Join Sapp Bros and help us deliver Five-Star Customer Service every day.