Manager of Outpatient Pharmacy Operations

Overview Are you a passionate pharmacy leader ready to make a difference? Join our team and lead a dynamic retail pharmacy operation focused on exceptional patient care, outstanding customer service, and operational excellence. In this rewarding role, you'll empower and develop staff, oversee financial performance and daily operations, ensure regulatory compliance, and help drive new business opportunities. Shift: Monday to Friday Day Shift Hours Schedule: 40 hours per week Essential Duties and Responsibilities Organizes retail pharmacy activities to ensure quality service. Responsible for interviewing, hiring, orientation schedules, discipline and counseling of technical staff. Works with Lead Pharmacist on annual evaluations of technicians and cashiers. Encourages ongoing education and tracks said for all staff. Compiles daily financial data for monthly reporting to accounting and monitors financial performance. Responsible for departmental fiscal planning, purchasing of supplies, and budgeting. Responsible for implementation of new retail pharmacy startups and business expansion, as necessary. Ongoing development and implementation of policies and procedures, ensuring regulatory compliance are accomplished through working with lead pharmacists. Works to assure customer satisfaction and provides service recovery when necessary. Schedules regular department meetings and completes all appropriate reports in a timely manner. Coordinates with hospital pharmacy as appropriate. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience Graduate of an accredited school of pharmacy. Minimum of 3 years of retail pharmacy experience as a practicing pharmacist. Certification and Licensure Licensed or eligible for licensure to practice pharmacy in the State of Wisconsin and the State of Illinois. Skills and Abilities Computer experience Strong accuracy skills Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus Level of Supervision Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements Supervises Directly supervises Pharmacy technicians. Indirectly supervises Pharmacists. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws. PAY RANGE: $137,774.07 - $220,438.51 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women #J-18808-Ljbffr