Business Process Automation Specialist

Process Automation EngineerThe Process Automation Engineer is responsible for identifying, designing, implementing, and optimizing business process automation solutions that improve operational efficiency, productivity, accuracy, and service quality across Syfan Logistics. This position works closely with Operations and IT to evaluate existing processes, identify improvement opportunities, and implement AI-driven automation solutions using platforms such as HappyRobot and other approved technologies.Essential Duties and Responsibilities· Evaluate existing business processes and identify opportunities to eliminate inefficiencies, streamline workflows, and implement automation solutions.· Design, configure, implement, and continuously improve automated workflows using HappyRobot and other approved automation platforms.· Collaborate with operational leaders and team members to understand business challenges, define requirements, and develop practical automation solutions.· Translate operational requirements into automation workflows, coordinating with IT when technical development or system integrations are required.· Test, monitor, and troubleshoot automated processes to ensure accuracy, reliability, and consistent operational performance.· Evaluate and refine AI-generated outputs, prompts, and automated decisions to ensure alignment with business requirements and customer service standards.· Monitor automation performance, measure results, and recommend improvements that increase productivity, reduce costs, and enhance service quality.· Maintain process documentation, support employee training and adoption, and ensure automation solutions comply with established company standards.Required: A Bachelor's Degree in Computer Science, Industrial Engineering or applicable field.Preferred: Certification in Lean Six SigmaExperience and Skills· Strong analytical, problem-solving, organizational, and business process improvement skills.· Experience with business process automation, workflow design, process optimization, or related operational improvement initiatives.· Familiarity with AI-driven automation technologies, workflow platforms, and tools such as HappyRobot or similar solutions.· Ability to analyze operational workflows, identify inefficiencies, and translate business requirements into practical automation solutions.· Ability to configure, test, troubleshoot, and optimize automated workflows and AI-generated results.· Strong communication, collaboration, and project coordination skills, with the ability to work effectively across operational and technical teams.· Experience in logistics, transportation, or Transportation Management Systems (such as McLeod) preferred.· Ability to manage multiple priorities, adapt to emerging technologies, and independently drive process improvement initiatives.EEO StatementSyfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status protected by state or federal law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)