Dispatcher

Title: Dispatcher Location: Somerset, NJ Type: Full-time Pay: $22.00-$24.00/hour Shift: Monday-Friday, 3:00pm-12:00am About the Role The PM Dispatcher supports evening routing operations by assisting with next-day planning, responding to customer inquiries, and ensuring accurate documentation for overnight and morning operations. This role operates under the direction of the PM Dispatch Supervisor and plays a key role in setting up successful AM load-out operations. What You'll Do Routing Support Assist PM Dispatch Supervisor with route planning in the DQ system Input customer requests and special requirements into routes Verify truck assignments align with route requirements Check freight capacity using DQ tools and flag overweight/overcube situations Process PO pickup scheduling for same-day and future deliveries Make routine routing decisions using system guidance Escalate complex routing situations to PM Dispatch Supervisor Administrative Processing Check in control paperwork to verify warehouse order completion Check in relay shipments from other locations into DQ Process portal requests (delivery times, vehicle requests, pickup scheduling) Maintain accurate records in the DQ system Assist with truck sheet preparation (in support of supervisor) Contribute to completion of PM dispatch checklist Customer Service Answer phone and portal inquiries regarding next-day deliveries Process Turtle Express same-day delivery requests Provide delivery time windows and routing information to sales teams Handle routine customer questions professionally and accurately Escalate complex customer issues to PM Dispatch Supervisor End-of-Day Handoff Help prepare dispatch notes for AM shiftEnsure all paperwork is processed and routes are finalized Communicate any unresolved issues to PM Dispatch Supervisor Verify next-day routing is complete and ready for AM load-out What You'll Bring 1+ years of dispatch, customer service, or logistics coordination experience Ability to learn and effectively use DQ routing software Strong attention to detail and organizational skills Good communication skills (phone, email, portal systems) Ability to work evening hours consistently Willingness to develop decision‑making skills and think beyond system defaults Basic understanding of truck capacity, freight types, and logistics What We Offer We offer a competitive benefits package that includes: 401(k) plan Health insurance Dental insurance Vision insuranceLife insurance Paid holidays Vacation Employee negotiated discounts Turtle is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr