Support Coordinator I - Family Medicine Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Support Coordinator I Entry level coordinator providing strong customer service and administrative support for patients, ensuring optimal satisfaction and efficient clinic operation. Essential Duties Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems. Provides medical records to physician/multidisciplinary team for review, verifies insurance, and obtains authorization for visits and procedures. Schedules patients’ evaluations, clinic appointments and, at the request of the physician, laboratories, diagnostic testing, and consultations. Fulfills other department scheduling functions per procedures and protocols. Reviews master schedule and anticipates requirements and changes based on activity levels to create a well‑managed operational flow and positive patient experience; includes sending letters of medical necessity. Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems; reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24 hours per department protocol. Patient Customer Service: Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel; greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience; provides information and guidance regarding all areas of patient care, including scheduling, paperwork, and follow‑up appointments. Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed. Assists in preparation of estimate of patient liabilities to patients, physicians, and insurance companies based on guidelines or systems provided by the department, including copayments, deductibles, co‑insurance, deposits, or prior balances. Coordinates and gathers patient information/needs for the physicians, nurses, lab, etc.; communicates between patient and caregivers on missing documentation needed by clinical or administrative staff and informs all personnel of changes. Works with various hospital personnel to resolve issues and accommodate patients while adhering to policies that protect patient confidentiality. Teamwork/Collaboration: Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Stays abreast of changes within the USC healthcare system. Works collaboratively as department’s liaison/representation between the department and other hospital and physician staff. Other: Supports Clinic Manager with quality assurance, patient flow, data collection, and projects as needed. Participates in audit and correction when required. Participates in department‑specific project, audit, quality/process improvement efforts. Performs other duties as assigned. Required Qualifications High School or equivalent. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Excellent phone and interpersonal skills. Excellent verbal and written communication skills. Detail‑oriented and able to manage multiple tasks simultaneously. Possesses ability to work independently and in a team setting. Proficient skills and knowledge in computer, Microsoft Office, and applicable software used in the department. Takes initiative, deals effectively with constant change, and willingly accepts responsibility. Preferred Qualifications Bachelor’s Degree in a related field. 1 year administrative or customer service experience in a medical office, preferably in an ambulatory care environment. Knowledge of medical terminology. Required Licenses/Certifications Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io. Inquiries will be treated as confidential to the extent permitted by law. #J-18808-Ljbffr USC