Senior On-Site Service Specialist

Senior On Site Services Specialist

Pay rate: $17.00/hour- $20.00/hour DOE Hours: 8am-5pm, M-F Location: Hopkinton, MA Temp to hire

Summary:

Conference room and Event setups: While the candidate's primary job functions will be to plan, coordinate, and setup conference rooms for events (chairs, tables, AV, etc.), they will work in the mail room and train to provide backup support in other site services.

As of today, this includes but is not limited to: mail, scanning, shipment processing, event setups, records management, shred bin, letter production, and facility project services. Daily work assignments are issued by the work order coordinator or a member of the leadership team.

The different tasks are performed in different buildings on a Dell Technologies Campus, and a company vehicle will be used to transport materials, equipment, and support team members. This contingent worker will ride along in the van, they will not drive the van as a contingent worker.

All forms of communication will be used to confirm customer needs, coordinate with other vendors / teammates, perform requested service, and provide information about the outcome.

Data must also be collected throughout the day to capture notes, volumes, confirm service quality, and verify on-time performance.

Between work assignments, data entry is required to populate trackers, metrics, and billing-related documents.

The position requires a high level of continuous lifting to move tables / chairs and deliver high volumes of parallelized freight / large boxes. In this position, the candidate must be able to adjust his/her schedule to meet event setup deadlines.

This could require overtime at times, but the goal will be to complete job functions within a 40-hour work week, where possible.

Driving: No (If converted to a permanent employee, they will drive a company van, so they should have a valid DL)

Dress Code: Business casual (polo shirt or button up shirt with khakis pants or chinos)

Interview Type: Phone and In-Person

Overview of Responsibilities:

This role will focus on setting up and breaking down conference room desks, tables, & chairs. This will include indoor and outdoor event setups (pop-up tents, tables, chairs, and BBQs).

Will use a facility tracking systems for the work orders via an App, so technical proficiency is a plus.

The role will involve data entry on Microsoft Excel spreadsheets.

Work under a tight timeline for conference room setups and plan a daily schedule for room setups.

Using MS Outlook to send emails to coordinate setups.

May require working solo or as part of a team.

This role will require cross training to help support our mailroom daily functions.

Overview of Qualifications:

The manager is looking for someone who is energetic and willing to jump into action for conference room and event setups.

Ideal candidate will be technically proficient and able to work with trackers, spreadsheets, ticketing applications, and MS office suite (word, outlook, excel, PowerPoint, SharePoint).

This role will require heavy lifting

Qualifications:

Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field.

Some related copy job experience is preferred.

Require valid driver's license and minimum levels of auto insurance coverage per Excellent customer service skills - Good PC skills Good organizational skills and ability to prioritize Mathematical and filing skills Ability to use office machines and technical equipment

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.