Retail Assistant Branch Manager

Job Description - Retail Assistant Branch Manager (073334) Retail Assistant Branch Manager - 073334 Take the next step toward your new career today! Become part of a diverse and inclusive team within our nationally recognized award‑winning bank, one of the strongest in the nation. We focus on building relationships and discovering opportunities to better serve our communities and understand each customer’s financial needs. Key Responsibilities Assist the Branch Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services that benefit customers. Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience and the bank’s reputation by warmly greeting, engaging, and developing relationships with customers, community members, and retail partners. Embrace and lead a technology‑driven customer experience. Lead, partner with and execute a community engagement strategy with a Community Development Relationship Manager. Inspire and coach team members to reach their full potential and act as a positive role model. Demonstrate flexibility to perform every other duty as assigned. Exhibit operational excellence through diligent adherence to policies and procedures. Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines. Practice branch security procedures and protect customer confidentiality and privacy. Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas. Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution. Additional Qualifications Must be a “Keeper of the Woodforest Culture” with the ability to create energy around retail objectives and initiatives. Proactive in seeking business outside of the branch. Inspired, goal‑oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales. Open to direct coaching and feedback. Ability to work flexible or extended hours to meet business needs; demonstrated reliability. Passion for taking care of people with effective problem‑solving abilities, composure, and a positive attitude while interacting with customers and internal team members. Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and sales and service processes. Excellent organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail. Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports. Qualifications Minimum qualifications and experience: 3 years of relevant and transferable sales and/or customer service experience. OR an Associate’s degree and 2 years of relevant sales/customer service experience. OR a Bachelor’s degree and 1 year of relevant sales/customer service experience. Demonstrable leadership ability and experience; prior supervisory experience is helpful. Previous in‑store banking experience is preferred, but not required. Must be positive and engaging. Formal Education: High School Diploma or equivalent required. Work Status: Full‑time. Supervisory Responsibility: Mentor or lead a junior staff team but does not typically have formal personnel decision authority. Travel: Up to 25% or more outside of branch or as needed. Working Conditions: Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, occasionally lifting up to 30 lbs. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the employee. Management reserves the right to assign or reassign duties and responsibilities at any time. Benefits Employee Stock Ownership Plan (ESOP) – ownership opportunities tied to performance. 401(k) company match: 50 cents for each dollar saved (up to 6% of eligible pay) held in ESOP account. Growth opportunities and professional development. Competitive base pay with regular compensation reviews. Paid time off for branch banking employees; corporate employees receive vacation and sick time. 12 comprehensive medical plans available at an affordable cost. Short and long‑term disability, life, and AD&D insurance – 100% paid by Woodforest. Employee Assistance Program for well‑being. Resource Champions for banking, wealth planning, ESOP, health & wellness, community involvement, and financial literacy. Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability status, or other protected factors under applicable law. #J-18808-Ljbffr