Supervisor Collections
Fiserv
Supervisor Collections
The primary responsibility of this role is to assist the Director in leading the day-to-day operations of a Collections Call Center, ensuring team performance meets departmental goals while maintaining compliance with all applicable regulations and internal performance standards.
What You Will Do
- Provide escalation-level support and respond to complex inquiries by diagnosing issues and driving timely resolution.
- Monitor calls and provide coaching to improve quality, compliance, and overall performance.
- Support applications and IT hardware/software used by the collections team.
- Perform problem recognition, research, isolation, and resolution; coordinate with internal and external partners (including product development and software/hardware vendors) as needed.
- Manage daily team activities to meet or exceed monthly departmental goals and budget objectives.
- Ensure accounts are handled and collected in compliance with applicable laws, regulations, and internal standards.
- Coach, motivate, monitor, and provide ongoing performance feedback and technical assistance to drive productivity.
- Identify process gaps and implement solutions to improve efficiency and results.
- Develop alternative solutions and meet deadlines in a fast-paced, real-time environment.
What You Will Need to Have
- High school diploma or equivalent.
- Minimum of 3 years of experience in collections, recovery, or a customer service environment.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers' extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
Vacancy posted 3 days ago
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