General Manager, Lounge

Summary Statement: The General Manager Lounge (GM) is the strategic leader of a high-volume, luxury bar and restaurant, responsible for driving operational excellence, financial performance, and guest satisfaction. This role oversees all aspects of venue management from team leadership and service execution to marketing strategy and compliance, ensuring the venue delivers an exceptional guest experience aligned with the brand’s upscale identity. The GM leads department heads, supervises operations, and cultivates a high-performance culture through coaching, accountability, and innovation. Primary Job Duties Maintain full visibility across the venue to ensure ambiance, service, and cleanliness meet luxury standards. Address guest opportunities with professionalism and resolve issues to ensure satisfaction and loyalty. Drive revenue and profitability through strategic planning, cost control, and sales initiatives. Oversee budgeting, forecasting, and P&L management; ensure timely variance reporting and financial accuracy. Lead recruitment, onboarding, training, and performance management of all staff and management personnel. Approve purchase orders, manage inventory levels, and enforce strict inventory controls. Ensure compliance with health, safety, sanitation, and licensing regulations (SNHD, OSHA, Gaming, Fire Dept.). Collaborate with Public Relations and marketing teams to execute campaigns that elevate brand visibility and drive traffic. Maintain highest standards of food and beverage quality, presentation, and service consistency. Monitor market trends and competitor activity to identify growth opportunities and refine strategy. Oversee venue’s social media presence and ensure alignment with brand voice and promotional goals. Partner with Sales and Events teams to ensure flawless execution of private events and banquets. Maintain open communication with executive leadership and report major operational updates. Ensure accurate completion of financial reports, payroll, scheduling, and operational documentation. Support entertainment and technical production to create a dynamic and engaging guest atmosphere. Enforce responsible alcohol service protocols and manage intoxicated or disruptive guests with discretion. Oversee daily opening, running, and closing duties; ensure all areas are clean, stocked, and guest ready. Participate in promotional activities, modeling programs, and media campaigns as needed. Use personal device for operational tasks, communication, and document review. Qualifications Working knowledge of food and wine evaluation and selection. Proficient in financial management. Familiar with restaurant management software system(s). Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. Ability to successfully lead and mentor a team. Ability to work varied shifts, including nights, weekends and holiday. Minimum Education and Experience Minimum 5 years of experience in high-volume hospitality (restaurant, nightclub, dayclub, or entertainment venue). Minimum 3 years in a senior leadership or general management role. Must be at least 21 years of age. Proven track record of managing luxury hospitality operations. High school diploma. Preferred Bachelor’s degree in hospitality, Business, or related field. Experience with POS systems (Micros, UrVenue, FEVO, etc.). Background in luxury resorts, beach clubs, or nightclub environments. Experience in marketing, event planning, and brand development. Certificates, Licenses, Regulations: Proof of eligibility to work in the United States. Certificates, Licenses, Regulations Food Handler Card. Alcohol Awareness Card. Non-Gaming Card. Physical Demands Must be tolerant of varying noise, temperature, illumination, and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. Resorts World Las Vegas is proud to be an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr Resorts World Las Vegas