Senior HR Generalist

Job description:

About Frost Buddy

Frost Buddy is a rapidly growing drinkware company with a nationally distributed corporate team and an onsite warehouse operation. Our workforce includes 70+ full-time employees and more than 100 temporary workers during peak periods.

Position Overview

We are seeking an experienced, hands-on HR professional to lead daily onsite HR support for our warehouse and contribute to people operations across the company.

This individual will be the primary HR contact for warehouse employees and managers, working closely with warehouse leadership, staffing agencies, Finance, and senior HR leadership. The role combines employee relations, seasonal staffing coordination, HR administration, and support for a safe, accountable, and respectful workplace.

The ideal candidate is approachable, organized, and comfortable handling difficult conversations. They exercise sound judgment, follow through on issues, and help managers address employee concerns consistently and effectively.

Key Responsibilities

Employee Relations and Manager Support

• Serve as the primary onsite HR contact for warehouse employees, addressing questions and concerns promptly and professionally.
• Coach supervisors on attendance, conduct, performance issues, and corrective action while reinforcing managers’ responsibility for leading their teams.
• Apply company policies consistently and maintain clear, accurate documentation.
• Support employee complaints and investigations, escalating sensitive or complex matters to senior HR leadership.
• Maintain clear, accessible communication between employees and management through company-designated messaging platforms, email, and onsite communications.
• Ensure employees across shifts receive timely updates and understand where to raise questions or concerns.

Staffing and Workforce Planning

• Partner with warehouse leadership to anticipate seasonal workforce needs and coordinate hiring and onboarding ahead of demand.
• Manage day-to-day staffing agency relationships, including staffing requests, onboarding schedules, attendance concerns, replacements, and assignment changes.
• Monitor agency responsiveness, staffing fulfillment, and worker retention, and address recurring issues with agency contacts.
• Coordinate recruiting, interviews, and onboarding for company positions as needed.

HR Administration and Companywide Support

• Manage onboarding and offboarding processes, including employment documentation, orientation, policy acknowledgments, and coordination of equipment returns and access changes.
• Maintain accurate, confidential employee records and keep HR systems current.
• Coordinate timekeeping corrections and payroll inputs with managers and Finance.
• Support benefits administration and leave requests, escalating complex situations appropriately.
• Support HR administration for the remote corporate workforce, including acknowledgment of applicable handbook, company device, and AI-use policies.
• Work with senior HR leadership to maintain consistent HR practices while accounting for differences between warehouse and corporate employees.

Safety, Compliance, and Training

• Partner with warehouse leadership to support a safe, OSHA-compliant workplace by coordinating safety training and supporting incident investigations and corrective actions.
• Maintain required OSHA injury and illness records, including the OSHA 300 log and related documentation, in coordination with warehouse leadership and senior HR support.
• Coordinate workplace incident reporting and workers’ compensation administration, including communication with staffing agencies when temporary workers are involved.
• Assign and track completion of required employee and manager training, including harassment prevention and other applicable federal and state training requirements.
• Maintain training records and follow up with employees and managers to ensure timely completion.

Reporting and Process Improvement

• Track staffing levels, attendance trends, turnover, training completion, and outstanding employee matters.
• Identify recurring workforce issues and recommend practical improvements to staffing, communication, and HR processes.
• Provide regular updates to the CFO and senior HR leadership on employee matters, workforce needs, and priorities.

Qualifications

• Five or more years of progressive HR experience, preferably supporting a warehouse, distribution, manufacturing, or other hourly workforce.
• Demonstrated experience handling employee relations, attendance issues, corrective action, and confidential matters.
• Experience working with staffing agencies and seasonal or high-volume hiring.
• Working knowledge of employment practices, workplace safety administration, and HR recordkeeping requirements.
• Strong judgment and the ability to recognize when an issue requires senior HR or legal guidance.
• Excellent communication, organizational, and follow-through skills.
• Comfort using HRIS, timekeeping, payroll, and employee communication systems.
• Experience supporting a remote or multistate workforce is a plus.
• SHRM-CP or PHR certification preferred.

Work Arrangement

This is an onsite position at our warehouse in Effingham, Illinois. Regular employee-facing availability is essential, with flexibility to support different shifts and peak seasonal periods.

What Success Looks Like

Employees have a reliable HR resource, managers address issues consistently, staffing needs are anticipated, and onboarding, documentation, and training are completed accurately and on time. The role helps build an organized, accountable workplace while keeping pace with the company’s growth.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid time off

Work Location: In person