Security Officer

Site: North Shore Medical Center, Inc. Summary Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and continuously watching for and reporting potential safety hazards. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Essential Functions Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. Maintains strict confidentiality standards at all times. Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required. Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times. Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation. Performs as Dispatcher utilizing “state-of-the-art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. Voluntary participation in various departmental committees, task forces, and teams. Qualifications Education: Bachelor's Degree in Criminal Justice preferred. Licenses and Credentials: Class D Passenger Vehicle Driver's License (State License); Basic Life Support (BLS Certification); Basic Officer Certification (CHSO, International Association for Healthcare Security and Safety); Supervisory Certification (CHSS, International Association for Healthcare Security and Safety); Personal Driver's License (New Hampshire); MGH Security RMV Check/Registry of Motor Vehicles Driving Report. Experience: 3-5 years preferred in hospital, security/police, emergency medical or customer services. Knowledge, Skills, and Abilities Strong interpersonal communication and customer service skills; capable of recognizing, acknowledging, respect, and effectively interacting with all people, establishing positive relationships, and gaining trust. Ability to de‑escalate anxious/stressed people and manage aggression. Works effectively independently and in teams; able to multitask. Strong problem‑solving skills. Critical and analytical thinking, good judgment, prioritization, industriousness, and creativity for positive outcomes. Demonstrates understanding of community policing, risk analysis, and crime prevention concepts and practices. Strong writing skills for documentation and data support. Intermediate computer skills: typing and use of database software. Physical Requirements Standing Frequently (34‑66%) Walking Frequently (34‑66%) Sitting Occasionally (3‑33%) Lifting Frequently (34‑66%) 35lbs+ (w/assisted device) Carrying Frequently (34‑66%) 20lbs‑35lbs Pushing Occasionally (3‑33%) Pulling Occasionally (3‑33%) Climbing Rarely (Less than 2%) Balancing Frequently (34‑66%) Stooping Occasionally (3‑33%) Kneeling Occasionally (3‑33%) Crouching Occasionally (3‑33%) Crawling Rarely (Less than 2%) Reaching Frequently (34‑66%) Gross Manipulation (Handling) Frequently (34‑66%) Fine Manipulation (Fingering) Frequently (34‑66%) Feeling Constantly (67‑100%) Foot Use Rarely (Less than 2%) Vision – Far Constantly (67‑100%) Vision – Near Constantly (67‑100%) Talking Constantly (67‑100%) Hearing Constantly (67‑100%) Additional Job Details (if applicable) Standing Frequently (34‑66%) Walking Frequently (34‑66%) Sitting Occasionally (3‑33%) Lifting Frequently (34‑66%) 35lbs+ (w/assisted device) Carrying Frequently (34‑66%) 20lbs‑35lbs Pushing Occasionally (3‑33%) Pulling Occasionally (3‑33%) Climbing Rarely (Less than 2%) Balancing Frequently (34‑66%) Stooping Occasionally (3‑33%) Kneeling Occasionally (3‑33%) Crouching Occasionally (3‑33%) Crawling Rarely (Less than 2%) Reaching Frequently (34‑66%) Gross Manipulation (Handling) Frequently (34‑66%) Fine Manipulation (Fingering) Frequently (34‑66%) Feeling Constantly (67‑100%) Foot Use Rarely (Less than 2%) Vision – Far Constantly (67‑100%) Vision – Near Constantly (67‑100%) Talking Constantly (67‑100%) Hearing Constantly (67‑100%) Remote Type Onsite Work Location 81 Highland Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Night (United States of America) Pay Range $22.22 - $31.71/Hourly Grade 5 EEO Statement 3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr