Tax Customer Service Representative I

General Statement of Duties Franklin County is seeking a friendly, detail-oriented Tax Customer Service Representative to serve as a trusted resource for residents navigating property tax inquiries, payments, and account information. As a key member of our Tax Administration team, you’ll provide clear guidance, resolve questions with patience and professionalism, and help ensure that every interaction reflects the county’s commitment to fairness, accuracy, and exceptional public service. Compensation $39,055-$41,008 (To Be Determined Based on Experience and Qualifications) Benefits Franklin County offers a competitive benefit package designed to encourage and support your health, well-being, and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short‑term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county‑observed paid holidays per year; an employee wellness program inclusive of a county‑sponsored gym and an employee assistance program. For more information about Franklin County benefit options please click here: Duties and Responsibilities Processes ad valorem tax, licenses, occupancy tax, GIS/mapping payments received by mail or public counter; creates refunds as required by general statutes; mails receipts, licenses, and correspondence as needed and notifies taxpayers by mail or phone of any issue or discrepancy of payment; balances the daily collection drawer with accuracy and creates reports of supporting documentation. Compares employee lists against delinquent files for legal procedure purposes; posts payments and releases garnishments/attachments when taxes are satisfied; contacts employer payroll/HR departments with any addressing updates and maintains and updates the bank list of contact/mailing information. Assists lawyers, real estate agents, mortgage companies, and citizens with researching tax records, maps, deeds, and other documents. Certifies deeds with a stamp, in‑person and electronically, that verifies no delinquent taxes or personal property liens existing on the real estate, allowing the deed to be recorded per county ordinance. Performs clerical duties involving office equipment, answering the telephone, filing, shredding, copying, scanning, faxing, calculating, stamping mail, and maintaining printer supplies as needed. Researches and calculates taxes necessary to be paid in order to move a mobile home out of the county; prepares a mobile home moving permit. Processes incoming and outgoing mail, emails, and faxes. Has general knowledge of collection procedures, accurately handles money, creates receipts, reports, and forms used in payment processing required when balancing a daily drawer. Answers questions and gathers information requested by the public, mail, or website. Has working knowledge of NC General Statutes, legislative updates, local policies, and ordinances regulating the tax assessment and collection functions. Has working knowledge of Microsoft Word, Excel, and Outlook. Performs mathematical calculations involving addition, subtraction, multiplication, division, fractions, and percentages. Operates office equipment such as computer terminal, phone, scanner, fax, shredder, letter opener, calculator, safe, security system, printer, and copier. Maintains tactful and courteous disposition as a public servant while providing excellent customer service. Maintains effective working relationships with other state and local government departments, co‑workers, software support, local businesses, law firms, mortgage companies, and other entities that rely on the tax department for information and assistance. Desirable Education and Experience High school diploma along with experience in handling money such as cashiering or accounting and working with the public; or an equivalent combination of education and experience. Other Information Must possess a valid North Carolina driver’s license upon hire. Must obtain Fundamentals of Property Tax Collection certification, Fundamentals of Tax Listing and Assessing certification, and have completed two approved electives from the NC School of Government within two years of employment to obtain an NCTCA Assistant Tax Collector certification. #J-18808-Ljbffr Franklin County, NC